Odalis Saucedo Gonzalez
Vacaville,US
Summary
Capable professional with a focus on customer satisfaction through accurate and genuine interactions. Ability to offer various products and services to help reach company and customer goals. Excels in teamwork and cash handling with a strong mathematical background. Dedicated to providing service that reflects the union's commitment to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
2024.04 - Current
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Deli Clerk
Nugget Markets
2023.06 - 2024.05
- Maintained clean, trash-free workspaces to maximize productivity and safety according to food safety guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Head Cashier
Lowe's Home Improvement
2021.12 - 2022.10
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled escalated customer concerns with professionalism and empathy.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
Customer Service Associate Cashier
Lowe's Home Improvement
2021.08 - 2021.12
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Science in Health Science - Health Sciences
California State University, Sacramento
Sacramento, United States05.2024
Skills
- Bilingual
- Customer Relationship Building
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Attention to Detail
- Reliability
- MS Office
Timeline
Crew Member
Chipotle Mexican Grill
2024.04 - Current
Deli Clerk
Nugget Markets
2023.06 - 2024.05
Head Cashier
Lowe's Home Improvement
2021.12 - 2022.10
Customer Service Associate Cashier
Lowe's Home Improvement
2021.08 - 2021.12
Bachelor of Science in Health Science - Health Sciences
California State University, Sacramento
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