Paul Edelburg Palma
Vacaville,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Manteca, CA
11.2022 - 05.2024
- Adhered to health department regulations regarding food handling procedures.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Dental Receptionist
Palma's Dental Clinic
Mangaldan
01.2019 - 05.2020
- Managed front desk operations including scheduling appointments, collecting payments.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Answered and managed incoming calls and emails.
Education
GED -
Solano Community College
Fairfield, CASkills
- Patient documentation
- Dental staff support
- Disinfecting rooms and equipment
- Chair-side support
- Customer Service
- Complex Problem-Solving
- Clear Communication
- Knowledge on dental and medical terminology
Languages
English
Native/ Bilingual
Filipino/Tagalog
Native/ Bilingual
Timeline
Crew Member
McDonald's
11.2022 - 05.2024
Dental Receptionist
Palma's Dental Clinic
01.2019 - 05.2020
GED -
Solano Community College
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