Truist is grateful for the opportunity to serve you. After careful review and consideration, we have concluded that we are unable to honor all, or a portion of your claim in the amount of $149.47.
Based on a review of our records and the information gathered during the course of our investigation, we have determined with respect to the above-reference amount that there is a history of undisputed transaction(s) with the merchant or a reversal of a previously received payment/credit from a bank/merchant. You have the right to request a copy of any documents that we may have relied on in making this determination.
If there are any remaining transactions that were disputed as part of your claim and that we have not issued a final decision on, we will continue our investigation of those transactions and communicate a decision to you as soon as possible.
Should you have further questions regarding this matter or would like to request documents for this case, please contact Fraud Communications at 1-866-802-4955. We are available Monday - Friday, 8:00 am to 8:00 pm and Saturday 8:00 am to 12:00 pm EST. Our teammates will be glad to assist you with any questions or concerns.
Thanks for banking with Truist.
Fraudmanagement
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