Odalys Afonso
HOMESTEAD,Florida
Summary
Dynamic customer service professional with extensive experience at Winn-Dixie Stores Inc. Proven ability in data entry and customer relations, ensuring efficient transaction processing and inventory management. Recognized for fostering a collaborative team environment and enhancing customer satisfaction through attentive service and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Winn-Dixie Stores Inc.
10.2018 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored inventory levels, restocking items as needed to ensure availability.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Lotto
Associate Licor Store
Winn-Dixie Stores Inc.
10.2018 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prices
- Inventory
- Received.
Education
Bachelor of Science - TELEMETRY
LA ESPERANZA EDUCATIONAL SERVICES INC,
Hialeah, FL06-2025
Bachelor of Science - EKG TECHNICIAN
LA ESPERANZA EDUCATIONAL SERVICES, INC.
Hialeah, FL05-2025
Bachelor of Science -
ANDRES LUJAN
CUBA07-1986
Skills
- Customer service
- Data entry
- Customer relations
Timeline
Customer Service Representative
Winn-Dixie Stores Inc.
10.2018 - Current
Associate Licor Store
Winn-Dixie Stores Inc.
10.2018 - Current
Bachelor of Science - TELEMETRY
LA ESPERANZA EDUCATIONAL SERVICES INC,
Bachelor of Science - EKG TECHNICIAN
LA ESPERANZA EDUCATIONAL SERVICES, INC.
Bachelor of Science -
ANDRES LUJAN
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