Odalys Espinoza
Laredo,Texas
Summary
Dedicated to building a career in dental hygiene, with a focus on providing high-quality care, promoting patient education, and advancing oral health practices. Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Assistant
The Smile Shoppe
07.2023 - Current
- Prepared patients for orthodontic treatments by explaining procedures and answering any questions they may have.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Bilingual Customer Service Representative
Group O
03.2023 - 07.2023
- Assisted customers with Spanish and English language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Accurately input customer orders, service requests, or follow-up actions into the system ensuring all details are correct
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Cashier
La Noria Convenience Store
08.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Biology
Texas A&M International University
Laredo, Texas12.2020
Skills
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Instrument sterilization techniques
Certification
- Registered Dental Assistant (RDA) - Texas Dental Board.
- Basic Life Support Certification (BLS) - American Heart Association.
Languages
English
Spanish
Timeline
Dental Assistant
The Smile Shoppe
07.2023 - Current
Bilingual Customer Service Representative
Group O
03.2023 - 07.2023
Cashier
La Noria Convenience Store
08.2022 - 02.2023
- Registered Dental Assistant (RDA) - Texas Dental Board.
- Basic Life Support Certification (BLS) - American Heart Association.
Bachelor of Science - Biology
Texas A&M International University
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