Odalys Flores
Cedar Park,TX
Summary
At Mandolas Italian Kitchen, I excelled as a Cashier Team Lead, enhancing team performance through effective training in cash handling and fostering strong customer relationships. My expertise in conflict resolution and cashier training significantly contributed to a seamless customer service experience, demonstrating my ability to multitask and lead with positivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Mandolas Italian Kitchen
05.2020 - Current
- Performed store opening, closing, and shift-change actions.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Texas Connections Academy - Houston
Houston, TX06.2023
Skills
- Cash handling expertise
- Cashier training
- Product restocking
- Opening and closing procedures
- Manager support
- Upselling strategies
- Cash register systems
- Training and mentoring
- Multitasking Abilities
- Verbal Communication
- Team building
- Conflict Resolution
- Customer seating
- Customer Engagement
Certification
TABC Certification #9542572
CPR Certification #48DC475
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Mandolas Italian Kitchen
05.2020 - Current
TABC Certification #9542572
CPR Certification #48DC475
High School Diploma -
Texas Connections Academy - Houston
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