Drew Palanca
Cedar Park,TX
Summary
Versatile and dynamic, excelled in customer service and cash handling at Mandolas Italian Kitchen, adeptly managing up to 8 tabs simultaneously. Trained peers at Raising Canes, enhancing team efficiency. Proficient in Microsoft Word and Adobe Photoshop, showcasing a blend of technical and interpersonal skills. Achievements include streamlining operations and significantly improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier/Bartender
Mandolas Italian Kitchen
10.2023 - Current
- Obtained cash bank and stocked service bar to prepare for operation
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained as high as 7-8 tabs at once, serving food and alcohol, and giving costumer service.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
Crew Member
Raising Canes
09.2022 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, cooked and prepared meals while maintaining a time under 3 minutes.
- Trained new team members on procedures, customer service, and sales techniques.
- Responsible for maintaining a variety of machinery including assembly/disassembly of aerators, draining/cleaning fryers, ect.
Education
High School Diploma -
Vista Ridge High School
Cedar Park05-2023
Skills
- Customer service excellence
- Credit and cash transactions
- Certified in Microsoft Word
- Certified in Adobe Photoshop and Illustrator
- Team member support
- Hospitality service expertise
- Bar operations management
Timeline
Cashier/Bartender
Mandolas Italian Kitchen
10.2023 - Current
Crew Member
Raising Canes
09.2022 - 12.2023
High School Diploma -
Vista Ridge High School
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