Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Odalys Galindo

Odalys Galindo

San Antonio

Summary

Motivated and results-oriented professional with over one year of experience in fraud operations, quickly advancing to a Fraud Specialist II role. Demonstrated ability to report and investigate different types of fraud, such as unauthorized transactions and check deposit discrepancies. Possessing a Bachelor of Science degree, I have years of solid background in data analysis and pattern detection, essential for identifying and mitigating fraudulent activities. Seeking to utilize leadership potential and analytical skills to contribute to a proactive team dedicated to maintaining the safety and security of the firm.

Overview

1
1
year of professional experience

Work History

FHL Spanish FS2

JP Morgan Chase Bank
10.2024 - Current
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.

Fraud and Claims Phones FS1

JP Morgan Chase Bank
03.2024 - 10.2024
  • Managed time efficiently in order to complete all tasks
  • Worked effectively in fast-paced environments.
  • Ensured adherence to company policies and procedures during customer interactions, maintaining a high level of compliance within the call center.
  • Streamlined communication between teams, ensuring seamless collaboration during drilling operations.

Education

Bachelor of Science - Biology

Texas A&M University
San Antonio
12-2023

Skills

  • Claims Phones, Electronic Money Movement, Deposit Review
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Data analysis
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

FHL Spanish FS2

JP Morgan Chase Bank
10.2024 - Current

Fraud and Claims Phones FS1

JP Morgan Chase Bank
03.2024 - 10.2024

Bachelor of Science - Biology

Texas A&M University
Odalys Galindo