Odalys Pantoja
Hurst,TX
Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
Overview
7
7
years of professional experience
Work History
Servive Representative
Scotiabank
Bayamon, PR
04.2010 - 12.2011
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Advised clients on mortgage and personal loans.
- Executed wire transfers, stop payments and account transfers.
- Collected member loan payments.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Maintained friendly and professional customer interactions.
Bank Officer
RG Premier Bank
Guaynabo, PR
08.2004 - 04.2010
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.
- Opened accounts with a cross sale ratio of 30 products opened.
- Sold cashier's checks, traveler's checks and money orders.
- Maintained friendly and professional customer interactions.
Education
BBA - Finance Management
University of Sacred Heart
San Juan, PR2007
Skills
- Cash handling expertise
- Rapid data entry skills
- Exceptional communication skills
- Bilingual, (English and Spanish)
- Strong collaborator
- Computer proficient
- Interpersonal skills
- Effective time management
References
Provided upon request
Timeline
Servive Representative
Scotiabank
04.2010 - 12.2011
Bank Officer
RG Premier Bank
08.2004 - 04.2010
BBA - Finance Management
University of Sacred Heart