Odalys Romero
Orlando
Summary
Motivated and personable remote sales and customer service professional with strong leadership, communication, and interpersonal skills. Proven ability to build strong client relationships, close sales, and deliver exceptional customer experiences in fast-paced environments. Seeking to contribute to a customer-focused organization in a remote capacity.
Overview
10
10
years of professional experience
Work History
Sales Vacation Planner (Remote)
Marriott Vacation Worldwide
Orlando
02.2023 - 12.2024
- Contact long-time customers to offer promotional discounts on vacation packages
- Return inquiry calls and help plan five-star domestic and international vacations
- Promote the vacation club and upsell exclusive experiences
Manager
Fossil
Orlando
04.2022 - 11.2022
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Key holder, made end of the day deposits.
- Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are accomplished.
- Provide excellent customer service and keep a high sale profile.
- Provide customer service by greeting and assisting customers, responding to customers inquiries and complaints.
Sales Lead / Key Holder
Sunglass Hut
11.2020 - 11.2022
- Supported sales operations and managed end-of-day procedures
- Trained and coached new associates on customer service and product knowledge
- Handled escalated customer inquiries and contributed to team sales goals
Sales Associate
Calvin Klein
08.2019 - 05.2022
- Delivered excellent customer service and operated cash register
- Promoted current deals and maintained store presentation standards
Sales Associate
Old Navy
11.2019 - 12.2021
- Assisted with cashier duties and engaged customers on the sales floor
- Boosted product sales and answered customer inquiries
Buyer Consultant
Shotzieway, Inc.
05.2015 - 08.2019
- Selected jewelry collections for online retail
- Co-managed e-commerce site and coordinated purchasing decisions
Education
High School -
East Side High School
Newark, NJ01.2019
Aveda Institute -
Aveda Institute
Winter Garden, FL01.2019
Skills
- Microsoft Word
- Excel
- Google Docs
- Salesforce
- Vacation planning
- Sales strategies
- Upselling techniques
- Conflict resolution
- Time Management
- Problem-Solving
- Leadership
- Coaching
- Interpersonal Skills
- Communication Skills
- Team-Oriented
- Goal-Driven
- Conflict Resolution
- De-escalation
- High-Volume Call Handling
- Multitasking
- Fast-Paced Environments
Awards
Top Sales Award Recipient, 2021-2022
Timeline
Sales Vacation Planner (Remote)
Marriott Vacation Worldwide
02.2023 - 12.2024
Manager
Fossil
04.2022 - 11.2022
Sales Lead / Key Holder
Sunglass Hut
11.2020 - 11.2022
Sales Associate
Old Navy
11.2019 - 12.2021
Sales Associate
Calvin Klein
08.2019 - 05.2022
Buyer Consultant
Shotzieway, Inc.
05.2015 - 08.2019
High School -
East Side High School
Aveda Institute -
Aveda Institute