Summary
Overview
Work History
Education
Skills
Timeline
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Maria M Perez

Hialeah ,FL

Summary

Sales professional prepared for this role with strong leadership and coaching abilities. Proven track record of driving sales growth and enhancing team performance through effective training and mentorship. Focused on collaboration, adaptability, and achieving results. Skilled in communication, strategic planning, and customer relationship management. Known for reliability and flexibility in dynamic environments.

Overview

28
28
years of professional experience

Work History

Sales Coach/Personal Vacation Planner

Carnival Cruise Line
01.2015 - Current
  • Team Captain/Email Daily Productivity/Team Recognitions/Call Reviews with Coach
  • Consistently top % for B+, CVP & Sales Reservations.
  • A 5+ year member of the Anchor (mentorship) program, assisting new hires with onboarding and sales process.
  • Managed administrative tasks including monthly scorecards, QA evaluations.
  • Daily one-on-one coaching sessions to provide feedback on sales techniques and professional development.
  • Managed and drove performance of a team of approximately 20+ sales representatives, ensuring consistent monthly sales targets and high customer service standards and policy updates.

Senior Manager/District Fundraising Coordinator/GM

CEC Entertainment
01.2013 - 01.2015
  • Managed Inventory/POS/Weekly meetings/Schedules
  • Oversaw Sales/Quotas/Metrics in current location & district
  • Handled store opening/closings & registers
  • Recognized staff performance
  • New Unit Opener/Trainer/Event Organizer
  • Signed off General Manager

Front End Supervisor/Pro Desk Supervisor

The Home Depot
01.2011 - 01.2013
  • Knowledge of POS/CSA’s
  • Department Reports/Meetings/Schedules
  • Managed a Dept. 30 (Including Lot Associates)
  • Opening/Closing of Store & Registers
  • Oversaw Sales/Quotas/Metrics/Merchandising
  • Managed Cash Drawers

Sales & Marketing Manager/Agents Assistant

Shirley Saul State Farm Insurance
01.1998 - 01.2011
  • Marketed & sold Auto, Health, Home and Commercial products. (Uptained 440 & Health License)
  • In-office State Farm Bank representative
  • Provided customer service & agent support
  • Managed bank deposits
  • Organized goal-setting & marketing meetings (business and school outreach)

Education

Associate of Science -

Miami Dade College
Miami, Fl
01-2012

Skills

  • Exceptional verbal/written abilities
  • Siebel (CRM), Navigator (Reservation System), Webex Engage, and Microsoft Office Suite, Teams
  • Exceptional ability to motivate, encourage, show empathy
  • Team Player/Active listener
  • Multitasking Abilities

Timeline

Sales Coach/Personal Vacation Planner

Carnival Cruise Line
01.2015 - Current

Senior Manager/District Fundraising Coordinator/GM

CEC Entertainment
01.2013 - 01.2015

Front End Supervisor/Pro Desk Supervisor

The Home Depot
01.2011 - 01.2013

Sales & Marketing Manager/Agents Assistant

Shirley Saul State Farm Insurance
01.1998 - 01.2011

Associate of Science -

Miami Dade College
Maria M Perez