MEGAN WILLEFORD
Brownsboro,TX
Summary
An experienced, ambitious and result-oriented Sales Associate with expertise in remote work, sales experience, call center, troubleshooting, and conflict resolution. A highly ambitious and hardworking professional who gets things done through excellent customer care and helpfulness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Vacation Planner, Sales
Carnival Cruise Line
06.2023 - Current
- Expanded client base through proactive networking and targeted marketing efforts.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
- Boosted client retention rates by providing exceptional support and follow-up communication.
- .Maintained accurate records of client information, bookings, payment details, and correspondence within CRM system.
Sales Representative
Norwegian Cruise Line
05.2022 - 02.2023
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales,
- Escalate all issues and pertinent matter to the appropriate recourses
- Communicate with professional organizational support departments as necessary
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Covid Screener
Population Healthy
08.2021 - 03.2022
- Ensured correct documentation was on file including physician orders, signed consents, history, physicals and labs
- Complied with all federal, state and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Addressed emergency cases, recommending social and medical interventions if necessary post-assessment
- Monitored nursing assistant and certified medication aide work performance
- Provided quality nursing care with resident care policies and procedures
- Responsible for scheduling and rescheduling appointments
- Maintained a schedule for appointments as well as callbacks
EMT-Basic
UT Health East Texas EMS
01.2016 - 06.2021
- Addressed emergency cases, recommending social and medical interventions if necessary post-assessment
- Collaborated closely with the treatment team to appropriately coordinate client care services
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy
- Relied on limited resources to resolve medical challenges
- Communicated a plan of action to other health team members in light of changes to patient or physician needs
- Created assessments, diagnoses and plan-of-care plans for high volumes of patients
- Helped prepare admitted patients for transport to their hospital room
- Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols/guidelines
- Administered medications and performed all tasks with a patient-centered focus while seeking opportunities for process and treatment improvements
Education
Associate of Arts - English
Tyler Junior College
Tyler, TXBachelor of Arts - English
Texas Tech University
Lubbock, TXSkills
- Product and Service Knowledge
- Product Promotion
- Problem-Solving Strengths
- Sales Expertise
- Retention Strategies
- Information Updates
- Website Navigation
- Strong Telephone Etiquette
- Call Control
- Call Center Operations
- Travel industry experience
- Exceptional communication
Certification
- EMT - Certified Emergency Medical Technician
- EMD- Emergency Medical Dispatcher
- OSHA 30
Timeline
Personal Vacation Planner, Sales
Carnival Cruise Line
06.2023 - Current
Sales Representative
Norwegian Cruise Line
05.2022 - 02.2023
Covid Screener
Population Healthy
08.2021 - 03.2022
EMT-Basic
UT Health East Texas EMS
01.2016 - 06.2021
Associate of Arts - English
Tyler Junior College
Bachelor of Arts - English
Texas Tech University