ROBERT PROL
Hialeah,FL
Summary
Dynamic and results-driven professional with over 12 years of experience in customer service and sales, seeking to transition into a Sales Coach role. Committed to fostering team development and driving performance that consistently exceeds sales goals and expectations. Proven ability to thrive in fast-paced environments while collaborating effectively with diverse teams to achieve business objectives. Passionate about empowering others to reach their full potential and contribute to overall success.
Overview
16
16
years of professional experience
Work History
Personal Vacation Planner
Carnival Corporation
03.2018 - Current
- Building rapport and personalizing vacation packages for over 23,000 guests.
- Assist and mentor team members in improving sales practices, exceeding goals and product knowledge.
Customer Account Executive
Comcast Corporation
01.2013 - 02.2018
- Resolve manager level escalations, mentor and coach team members on creative problem solving for customer issues, de-escalation, and productive sales strategies.
- Pursued sales goals with competitive approach and attitude of continuous improvement.
Retail Sales Consultant
AT&T Mobility
11.2011 - 11.2013
- Recommended solutions to customers based on needs and preferences.
- Train team members in product knowledge, billing systems and policy and procedures.
Assistant Manager
Blockbuster
12.2009 - 11.2010
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
Business Administration
Valencia College
Orlando, FLBusiness Administration
Miami Dade College
Miami, FLHigh School Diploma - undefined
South Miami Senior High School
Miami, FLSkills
- Extensive customer service, sales, and leadership expertise
- Sales coaching
- Training and development
- In-depth product knowledge
- Strategic problem analysis
- Proficient in English and Spanish communication
- Knowledge of travel industry dynamics
- Technical desktop support
Accomplishments
- Nominated for I AM CARNIVAL 2019 Q1 and Q3.
- Anchor Mentorship program 2024-Present.
- Currently attending Embark Leadership program.
Timeline
Personal Vacation Planner
Carnival Corporation
03.2018 - Current
Customer Account Executive
Comcast Corporation
01.2013 - 02.2018
Retail Sales Consultant
AT&T Mobility
11.2011 - 11.2013
Assistant Manager
Blockbuster
12.2009 - 11.2010
Business Administration
Miami Dade College
High School Diploma - undefined
South Miami Senior High School
Business Administration
Valencia College
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