Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan S. Garcia

4620 SW 101st AVE, MIAMI,FL

Summary

Dynamic and results-oriented professional with a proven track record in business sales and outstanding customer service. Adept at strategic planning and detail-oriented execution, I bring a unique blend of skills that drive success in client engagement. With a strong background as an outbound sales representative at Carnival Cruise Line, I have consistently exceeded monthly and quarterly sales expectations by tailoring vacation experiences to meet the unique needs of clients. My bilingual proficiency, strategic mindset, and commitment to delivering exceptional customer service have contributed to boosting client retention and morale.

Overview

8
8
years of professional experience

Work History

Personal Vacation Planner

Carnival Cruise Line
02.2018 - Current


  • Surpassed monthly and quarterly sales targets through effective customer engagement via phone, email, text, and Facebook.
  • Tailored vacation experiences to client needs, boosting satisfaction and loyalty.
  • Expanded client base by proactively reaching out to past and new clients.
  • Successfully upsold higher-category cabins and insurance for enhanced client experiences.
  • Created impactful promotional materials, including event flyers.
  • Boosted client retention and morale through personal interactions with guests.
  • Proficient in multiple CRM applications for streamlined sales processes.

Certified Life's Good Vendor

Best Buy
02.2017 - 12.2018
  • Specialized in sales representation for Life Good products.
  • Conducted in-home consultations for personalized customer service.
  • Upsold higher-end equipment and built custom home theater system packages.

Asset Protection

Best Buy
02.2016 - 02.2017
  • Enforced company policies to prevent theft effectively.
  • Reviewed security footage and collaborated with law enforcement.
  • Ensured safety guidelines adherence for all staff and provided training on special/heavy equipment usage.

Education

No Degree - Pre-Physical Therapy

Miami Dade College
Miami, FL
06.2015

High School Diploma -

South Dade Senior High School
Miami, FL
06.2011

Skills

    - Business Sales Expertise

    - Outstanding Customer Service and Relationship Building

    - Bilingual

    - Strategic planner For Sales Growth

    - Detail-oriented approach to Ensure Customer Satisfaction

Timeline

Personal Vacation Planner

Carnival Cruise Line
02.2018 - Current

Certified Life's Good Vendor

Best Buy
02.2017 - 12.2018

Asset Protection

Best Buy
02.2016 - 02.2017

No Degree - Pre-Physical Therapy

Miami Dade College

High School Diploma -

South Dade Senior High School

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Jonathan S. Garcia