Julio Rodriguez
5129 SW 92 Ter. Cooper City,FL
Summary
Top 5% of the company sales force, for being the top ranked sales agent for all lines of business. When comcast partnered with verizon i won, top sales agent in the region selling the most cell phone the first quarter they were released. I like to win, and I would like to be a part of your #1 Team.
Overview
18
18
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Lines
Miramar, FL
08.2022 - Current
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Coordinate domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
Retention Sales Specialist
Choice Home Warranty
Sunrise, FL
11.2020 - 07.2022
- Develop and implement strategies to retain customers
- Analyze customer data to identify trends and opportunities
- Work closely with other departments to ensure customer satisfaction
- Provide excellent customer service to retain customers
- Handle customer complaints and resolve issues in a timely manner
- Monitor customer accounts and proactively reach out to customers to address any concerns or issues
- Develop and maintain relationships with key customers
- Provide regular reports on customer retention and satisfaction
Inbound Sales Representative
Comcast
Miramar, FL
01.2009 - 08.2019
- Multiple year Elite winner ranked Top 5% of the company sales force. By constantly exceeding companies sales goals for all lines of business. I use probing question, clarifying needs, overcoming objections and providing solutions that fit the needs of the customers.
- I created rapport by providing a unique positive experience for each customer through personalizing sales interaction.
- Able to navigate between multiple screens, database and date entry applications to accurately and quickly capture required information to complete a sale.
- Educate customers on the company products, services, and i am experienced with leveraging jobs aids and support materials as needed.
- I interact with new existing customers, selling all lines of service which were cable ,internet, home phone, home alarm and cellular phones.
Education
Associate of Science - Paramedic School
Broward Community College
Davie, FLSkills
- Data entry excell spread sheets, microsoft word, and zoom conferencing and other programs
- Maintains excellent oral and written communication skills
- Able to operate multiple computer screens and all types of office equipment such as printers, fax machines, laminators and avaya phones
- Efficient in articulating company competitive advantage while promoting product, services, and packages
- Do very well in consultative sales techniques buy using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer
- Also well trained in retention for existing customers, and handling technical support calls, trouble shooting non working lines of business and scheduling truck rolls for repairs of service
- Able to work nights and weekends, variable schedules and overtime if necessary
- Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company
Timeline
Personal Vacation Planner
Carnival Cruise Lines
08.2022 - Current
Retention Sales Specialist
Choice Home Warranty
11.2020 - 07.2022
Inbound Sales Representative
Comcast
01.2009 - 08.2019
Associate of Science - Paramedic School
Broward Community College