Derrick Bofferding
Sherman
Summary
Dynamic professional with a proven track record at McKinney Buick GMC, excelling in sales and customer relationship management. Leveraging strong teamwork and effective communication skills, I consistently achieved high client retention rates and delivered tailored solutions, enhancing customer satisfaction and driving repeat business. Proficient in CRM software and dedicated to exceptional service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Line
02.2026 - Current
- Designed customized vacation itineraries based on client preferences and budget constraints.
- Coordinated bookings for cruises, accommodations, and excursions to ensure seamless travel experiences.
- Communicated with clients to understand their needs and provide personalized recommendations.
- Utilized CRM software to manage customer interactions, track bookings, and maintain accurate records.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- Stayed up-to-date on industry trends, enabling informed recommendations for unique travel experiences.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
- Boosted client retention rates by providing exceptional support and follow-up communication.
- Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
Internet Sales Director
McKinney Buick GMC
10.2024 - 10.2025
- Respond to internet leads received throughout day
- Disperse leads among sales consultants
- Supervised 16 sales consultants
- Educate on lead response and effective sales processes
- Motivate sales consultants to achieve success
- Secure agreements through telephone and digital channels
- Generate traffic for dealership
- Execute more than 70 phone calls on a daily basis
- Coordinated 5+ appointments on a daily basis
Leasing Manager
McKinney Buick GMC
05.2018 - 10.2024
- Manage list of current General Motors (GM) lessees
- Manage vehicle lease turn-ins and finalize lease with GM
- Convert lease turn-ins into new leases or purchases
- Prospect current lessees for trade-in options on new lease or purchase
- Retain lease loyalty
- Support sales consultants with lease inquiries
Sales Consultant
McKinney Buick GMC
09.2015 - 05.2018
- Prospect for Potential Customers
- Respond to internet inquiries
- Specialist in product knowledge
- Maintain Customer Relationships
- Direct prospects through sales process
- Execute over 50 phone calls each day
- Schedule appointments
- Demo and test drive vehicles with customers
- Achieve minimum sales of 12 cars each month
Education
High School Diploma -
Sherman High School
Sherman, TXSkills
- Strong negotiation
- Exceptional communication
- Travel industry experience
- Retail sales
- Client relations
- Social media
- Customer service
- Active listening
- Data entry
- Product sales
- Staff education and training
- CRM software proficiency
Certification
- Lifeguard Certification
- First Aid and CPR/AED Certification
Sales Person of the Month, Mark of Excellence (GM)
I achieved Sales Person of the Month Multiple Times by selling the most vehicles for the month.
Mark Of Excellence Award, Given by GM- Had to achieve a customer satisfaction above 85% Sell a targeted number of cars for the year, and Complete all Training.
Languages
English
Native or Bilingual
Timeline
Personal Vacation Planner
Carnival Cruise Line
02.2026 - Current
Internet Sales Director
McKinney Buick GMC
10.2024 - 10.2025
Leasing Manager
McKinney Buick GMC
05.2018 - 10.2024
Sales Consultant
McKinney Buick GMC
09.2015 - 05.2018
High School Diploma -
Sherman High School