Sheila Enright
Hollywood,FL
Summary
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Dedicated professional with strong negotiation and communication skills. Proven track record in itinerary planning and customer service, enhancing travel experiences and boosting client
Team building with those under my supervision to enhance their skills and abilities to achieve goals and results
Able to coordinate unification of a team .
Use experience to hone their abilities based on personal and specific needs
Overview
27
27
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Lines
Miami Florida
08.2017 - Current
- Developed personalized itineraries based on client preferences and budget constraints.
- Coordinated travel logistics, , excursions, and transportation services.
- Utilized CRM software to manage client relationships and track bookings efficiently.
- Provided expert advice on cruise destinations, onboard activities, and dining options to enhance guest experiences.
- Boosted client retention rates by providing exceptional support and follow-up communication.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships
Business Process Consultant
Mentor1 Consulting
Chicago, IL
01.2014 - 07.2017
- Analyzed business processes to identify inefficiencies and recommend process improvements.
- Developed strategic plans to enhance operational effectiveness and drive project success.
- Facilitated workshops with stakeholders to gather requirements and align project goals.
- Implemented change management strategies to ensure smooth transitions for new processes.
Senior Business Consultant
Proudfoot Consulting
New York, NY
02.1999 - 03.2013
- Led cross-functional teams to develop and implement strategic business solutions.
- Analyzed client processes to identify inefficiencies and recommend improvements.
- Facilitated workshops to gather insights and align stakeholder objectives with business strategy.
- Mentored junior consultants on project management best practices and client engagement strategies.
- Collaborated with clients to create tailored operational frameworks that enhance productivity and performance.
- Utilized data analytics tools to drive decision-making and optimize resource allocation across projects.
- Collected various reports and information regarding client's business by interviewing, shadowing, and analyzing reports.
Education
Master of Science - GERENTOLOGY
Northeastern Illinois University
Chicago, IL12-1997
Skills
- Travel industry experience
- Exceptional communication
- Strong negotiation
- Itinerary planning
- Mentoring and training
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Personal Vacation Planner
Carnival Cruise Lines
08.2017 - Current
Business Process Consultant
Mentor1 Consulting
01.2014 - 07.2017
Senior Business Consultant
Proudfoot Consulting
02.1999 - 03.2013
Master of Science - GERENTOLOGY
Northeastern Illinois University