Gabriel Johnson
Winston Salem,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and support. Possesses comprehensive knowledge of Carnival Cruise Line standard operating systems and procedures.
Overview
16
16
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Line
2022.10 - 2024.09
- Created bookings for guests which included comparing multiple offers, checking availability, and arranging flights and shuttle service.
- Developed strong relationships with guests, leading to repeat business and referrals.
- Provided ongoing support to guests throughout their cruise experience by resolving issues quickly and efficiently.
Server
Longhorn Steakhouse
2020.10 - 2022.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Village Inn Event Center
2017.04 - 2020.10
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Sales Counselor
Conn's Home Plus
2016.06 - 2017.04
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
Bartender/ Trainer
Macaroni Grill
2009.03 - 2016.06
- Creating a positive experience from the first interaction
- Suggestive selling to maximize total check average and overall satisfaction, creating guest loyalty and building relationships
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
Education
Course Certificate -
Advantage Real Estate School
Winston Salem, NC05.2021
Completed Coursework Towards Associate In Arts (A.A.) In Graphic Design -
Mott Community College
Flint, MI05.2002
Skills
- Travel industry experience
- Customer Service
- Adaptability and Flexibility
- High volume environments
- Guest Consultations
Timeline
Personal Vacation Planner
Carnival Cruise Line
2022.10 - 2024.09
Server
Longhorn Steakhouse
2020.10 - 2022.10
Bartender
Village Inn Event Center
2017.04 - 2020.10
Sales Counselor
Conn's Home Plus
2016.06 - 2017.04
Bartender/ Trainer
Macaroni Grill
2009.03 - 2016.06
Course Certificate -
Advantage Real Estate School
Completed Coursework Towards Associate In Arts (A.A.) In Graphic Design -
Mott Community College
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