Odalys Toscano
506 S AUSTIN ST WEBSTER ,TX
Summary
District Manager with experience overseeing multi-location insurance operations, coaching sales teams, and supporting customer service and compliance. Promoted from Insurance Agent to District Manager in under one year. Additional background in transportation dispatch, freight coordination, scheduling, and issue resolution. Bilingual in English and Spanish.
Overview
2
2
Languages
3
3
years of professional experience
Work History
AI UNITED INSURANCE
DISTRICT MANAGER
Houston, Texas
2025.04 - Current
- Oversaw daily operations and performance across 3 insurance locations and 6 agents, prioritizing productivity, customer satisfaction, and alignment with company goals.
- Promoted from insurance agent to district manager in under 1 year, reflecting strong leadership, dedication, and commitment to professional growth.
- Lead, train, and mentor agents to strengthen sales performance, improve customer service, and reach individual and team goals.
- Monitor sales results, performance metrics, policy retention, and daily operations to meet company standards.
- Identify operational issues, resolve problems efficiently, and apply solutions to improve team performance and productivity.
- Motivate and support team members through coaching, guidance, and accountability while promoting a positive, results-driven work environment.
- Managed compliance documentation, transaction accuracy, and daily operational procedures to uphold standards and efficiency.
- Provided coverage and on-site support at store locations to maintain smooth operations and consistent service.
mta carrier dispatch
dispatcher assistant
Houston, Texas
2024.03 - 2025.04
- Communicated with carriers and truck drivers to coordinate load assignments, confirm pickup and delivery appointments, and ensure accurate scheduling.
- Negotiated freight rates and load pricing with carriers, securing competitive rates and enhancing coordination of transportation services.
- Tracked shipments and monitored truck movements, ensuring timely delivery and smooth transportation operations.
- Followed up with drivers throughout the transportation process, confirming pickup, loading, unloading, and successful delivery.
- Communicated consistently with carriers and drivers, resolving scheduling issues and minimizing delays while providing updates on shipment status.
- Prepared and distributed rate confirmations, verifying load details, pickup and delivery times, and appointment requirements with drivers.
- Submitted proof of delivery (POD) documents and processed billing paperwork to support timely invoicing and ensure the company received payment.
- Provided after-hours support by taking the company phone home to assist drivers, resolve urgent transportation issues, and maintain operational continuity outside regular business hours.
Education
High School Diploma -
Goose Creek Memorial High School
Baytown, TXSkills
- Leadership & Team Development: Strong leadership skills with a commitment to guiding, supporting, and motivating others to succeed
- Accountability & Reliability: Dependable, trustworthy, and accountable for responsibilities, decisions, and results
- Goal-Oriented Mindset: Driven to achieve goals, exceed expectations, and consistently deliver strong results
- Strong Work Ethic: Dedicated, disciplined, and committed to giving my best in every role
- Time Management & Punctuality: Punctual, organized, and skilled at prioritizing tasks to meet deadlines
- Sales management
- Problem-Solving & Decision-Making: Able to identify challenges, find practical solutions, and take initiative when issues arise
- Adaptability & Willingness to Learn: Quick to learn new processes, develop new skills, and take on unfamiliar responsibilities
- Communication & Interpersonal Skills: Outgoing, approachable, and confident when communicating with coworkers, clients, and business partners
- Negotiation & Conflict Resolution: Skilled at communicating professionally, negotiating solutions, and handling challenging situations
- Initiative & Ownership: Proactive and willing to go the extra mile to support the team and accomplish business objectives
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
AI UNITED INSURANCE
DISTRICT MANAGER
2025.04 - Current
mta carrier dispatch
dispatcher assistant
2024.03 - 2025.04
High School Diploma -
Goose Creek Memorial High School