Odecia Offord
Dallas,TX
Summary
Detail-oriented Lead Cook experienced in food preparation and handling. Enhanced customer satisfaction and loyalty through exceptional service and positive client relationships. Demonstrated ability to plan menus, delegate tasks effectively, and maintain composure in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Lead Cook
Grandma's Kitchen
Dallas, Tx
03.2026 - Current
- Supervised kitchen staff to maintain high food quality and safety standards.
- Prepared diverse menu items following established recipes and presentation guidelines.
- Managed inventory levels and ordered supplies to ensure kitchen efficiency.
- Food preparation
- Trained new cooks on techniques, safety protocols, and kitchen equipment usage.
- Kept stations stocked and ready for use to maximize productivity.
Lead Cook
Red oak rehabilitation
Red Oak, Tx
04.2025 - 03.2026
- Supervised kitchen staff to maintain high food quality and safety standards.
- Prepared diverse menu items following established recipes and presentation guidelines.
- Managed inventory levels and ordered supplies to ensure kitchen efficiency.
- Trained new cooks on techniques, safety protocols, and kitchen equipment usage.
- Kept stations stocked and ready for use to maximize productivity.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepared diverse menu items following established recipes and presentation guidelines.
- Provided guidance during meal rushes in order to maintain an organized workflow within the kitchen area.
Insurance Agent
Fred Loya Insurance
Dallas, Tx
04.2023 - 04.2025
- Educated clients on insurance products and coverage options.
- Processed policy applications and renewals efficiently.
- Conducted risk assessments to determine appropriate coverage levels.
- Assisted clients with claims processing and inquiries.
- Maintained accurate records of client interactions and transactions.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Sales Assistance
Five Below
12.2023 - 06.2024
- Processed transactions accurately and efficiently using point-of-sale (POS) systems.
- Collaborated with team members to achieve store sales targets and foster a positive work environment.
- Assisted customers with product inquiries, recommendations, and purchases, resulting in increased sales and customer satisfaction.
CNA
Williamsburg Nursing Home
10.2021 - 12.2023
- Collaborated with interdisciplinary healthcare teams to coordinate patient care plans and address individual patient needs and preferences.
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and feeding, while promoting dignity and independence.
- Monitored and recorded vital signs, such as temperature, pulse, blood pressure, and respiratory rate, to assess patient health status and report any changes to healthcare providers.
- Provided emotional support and companionship to patients, fostering a supportive and nurturing environment for healing and recovery.
Customer Service Agent
Spectrum
11.2016 - 09.2019
- Demonstrated empathy and active listening skills to understand customer needs and provide appropriate solutions, resulting in high customer satisfaction ratings.
- Resolved customer issues and complaints in a timely manner, escalating complex issues to management and following up to ensure resolution.
- Responded promptly and professionally to customer inquiries via phone, email, and live chat, addressing questions, concerns, and requests with accuracy and efficiency.
- Provided product information and technical support to customers, assisting with purchasing decisions and troubleshooting to enhance customer experience.
Education
High School -
Duncanville High School
Duncanville, TXCosmetology License -
CNA License -
Skills
- Food Safety Standards
- Food safety
- Kitchen Equipment Operation
- Technology Proficiency
- Analytical Skills
- Team Collaboration
- Customer service responsiveness
- Proactive Support
- Continuous learning
- Interpersonal communication
- Building Rapport
Timeline
Lead Cook
Grandma's Kitchen
03.2026 - Current
Lead Cook
Red oak rehabilitation
04.2025 - 03.2026
Sales Assistance
Five Below
12.2023 - 06.2024
Insurance Agent
Fred Loya Insurance
04.2023 - 04.2025
CNA
Williamsburg Nursing Home
10.2021 - 12.2023
Customer Service Agent
Spectrum
11.2016 - 09.2019
High School -
Duncanville High School