Odelia King
Charlotte,NC
Summary
Dedicated professional with a commitment to problem-solving, team support, internal and external customer service. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding team and individual goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Support Technician
Charlotte Mecklenburg Schools
01.2023 - Current
- Knowledge of TIMS, Synovia, and Hire Enterprise.
- Computer literacy including data entry and database management (Access, Excel, and Word)
- Maintain confidentiality at all times, and understand and operate within state and federal status and CMS policies and procedures
- Tracking down information while maintaining positive internal relationships with other CMS administrators, colleagues, and staff members
- Assist with DOT tracking among other projects, phone interviews and references for new applicants.
Secretary
Charlotte Mecklenburg Schools
10.2021 - 01.2023
- Maintained advanced knowledge of Microsoft Office and common office software
- Reorganized filing systems for better efficiency and more streamlined processes
- Operated standard office machines such as typewriters, and photocopiers and distributed document copies to relevant staff
- Assist with safety audits
- Assists in training and monitoring the work of temporary secretaries or student assistants; provides training to clerical staff as needed
- Participated in duties related to the administration of an office, assisted in preparing comprehensive reports, and recommended improvements in workflow, procedures, and use of equipment and forms.
Security Associate
Charlotte Mecklenbut Schools
08.2018 - 09.2021
- Respond to report and deter inappropriate actions or activities from both internal and external sources
- Evaluate prevention measures, maintain crisis plans, and respond to school/department emergencies
- Provide security and crowd control for school activities, sports/special events as assigned
- May assist the Rapid Response Associates with safe school audits
- Assist administrative staff in lockdown procedure
- Performs related duties as assigned.
Bus Driver
Charlotte Mecklenburg Schools
08.2006 - 08.2018
- Transport students to and from school daily
- Dispatch/Radio any mechanical errors after completing a Pre/Post trip of my bus
- Radio all concerns or issues that the office may need to know about the children on the bus
- Ride with drivers observing their routes and report to the Transportation Specialist my findings
- Keep a log of any referrals or documents.
Afterschool Assistant
Charlotte Mecklenburg Schools
08.2002 - 08.2006
- Facilitated constructive peer interactions among children with diverse backgrounds, fostering a sense of community and inclusion within the program
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Provided a safe space for students to relax and destress after school, allowing them to unwind before returning home for the evening
- Offered tutoring and mentoring to school-aged children in need of additional support.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
Charlotte, NCSkills
- Auditing Service Requests
- Staff education and training
- Teamwork and Collaboration
- Information Protection
- Strong Orientation toward teamwork
- Customer Service
- Performance Optimization
- Data Recovery
- Interpersonal skills
- Crisis Communication
- Computer literacy
Certification
Certified Drivers License, Class B
Timeline
Quality Support Technician
Charlotte Mecklenburg Schools
01.2023 - Current
Secretary
Charlotte Mecklenburg Schools
10.2021 - 01.2023
Security Associate
Charlotte Mecklenbut Schools
08.2018 - 09.2021
Bus Driver
Charlotte Mecklenburg Schools
08.2006 - 08.2018
Afterschool Assistant
Charlotte Mecklenburg Schools
08.2002 - 08.2006
Bachelor of Science - Criminal Justice
ITT Technical Institute