Odelquis Rodriguez-Lujardo
Naples,FL
Summary
Highly motivated, hardworking employee with outstanding customer service, multitasking, and time management skills. Devoted to giving every customer a positive and memorable experience.
I am a result driven professional that endeavor to explore opportunities that provide challenge and professional growth. I am searching for an opportunity to become a valued part of a team and positive work environment.
Through review of my resume you will discover that I have accumulated experience in various positions of responsibility within the private sector. My level of experience and accuracy requires minimal supervision. I have an in-depth understanding regulatory and compliance requirements and can help navigate Investors/clients through the lifecycle of their investment, Compliance, FATCA and CRS reporting. Excel in communication, problem-solving, and strategic planning to drive organizational success.
Overview
22
22
years of professional experience
Work History
VP - Regulatory and Compliance Services
MaplesFS
Cayman Island, KY
12.2023 - 08.2024
- Established performance standards for staff members in order to drive productivity levels up.
- Being the assigned matter administrator responsible for a portfolio of clients.
- Assessing and advising clients and/or colleagues of compliance requirements and obtaining necessary documentation and approvals, where applicable, prior to commencing work and in accordance with all internal procedures.
- Ensuring all relevant Maples Group systems and databases are completed and maintained with accurate information in relation to assigned portfolio of clients.
- Allocating clients to direct reports and ensuring a smooth transition to the client.
- Ensure relevant registrations are completed in a timely manner.
- Assist direct reports in liaising with clients and/or colleagues to obtain required account holder information where necessary, and ensure procedures are in place for on-going notifications.
- Reviewing client files and FATCA and CRS documents obtained in the account holder on-boarding or remediation process, confirming the classification status for each regime.
- Reviewing and approving the set-up of clients and account holders, and associated status, in all systems, where required, in accordance with relevant documentation;
- Ensuring client and account holder files are compliant with Maples Group procedures and policies.
- Review FATCA and CRS client reports prepared and assist with preparation and filing of reports as necessary.
- Monitor and track reporting progress for client portfolio, getting involved as necessary to ensure timely receipt of information and filing of reports.
- Liaise with other departments and offices as necessary where services cross over ie. AML, Fund Accounting, RTA, Liquidations, Funds Fiduciary, and Structured Finance;
- Ensuring all annual administration in respect of assigned clients, where applicable, is completed in accordance with the Maples Group policies and procedures and in a timely manner.
- Acting as a primary point of contact for assigned clients for issue resolution, escalating to SVP if necessary.
- Acting as first point of escalation for issue resolution for direct reports.
- Developing effective working relations with assigned portfolio of clients and/or colleagues and responding promptly, accurately and professionally to client queries and requests.
- Assisting team members with general administrative tasks, four eye review and liaising with other departments as required.
- Responsible for training of AVPs, Supervisors, Analysts, Junior Analysts and Interns within the Regulatory Services team.
- Billing and Receivables (where applicable)
- Ensuring fees are set-up correctly for all services and invoices are raised and disseminated to clients in a timely manner and in accordance with services.
- Acting in accordance with legal, regulatory and internal risk management requirements, including complying with policies and procedures.
- Business Development - where applicable, preparing proposals, presenting to potential new clients and liaising with colleagues to win new clients and services and procedures.
AVP - Regulatory and Compliance Services
MaplesFS
Cayman Island, KY
12.2017 - 12.2023
- Assist in the provision of FATCA and CRS related services
- Assist with regulatory services to our clients
- Assist clients with the process of new account on-boarding procedures
- Assist client Remediation of existing investors accounts
- Assist client with Preliminary Classification for their investors
- Assist client, Investor Managers and Investors with FATCA/CRS matters
- TIA Registration (complete the registration of Financial Institutions)
- TIA Deactivation (deactivate accounts that have been liquidated/struck off/closed)
- Coordinating and preparing the submission of FATCA and CRS reporting
- Complete online GIIN Registrations for Financial Institutions
- Ongoing review and compliance of existing investors
- FATCA/CRS Due Diligence
- Ensured compliance with applicable laws and regulations related to operations activities.
Shareholder Services / Senior Administrator
BNP Paribas Fund Administration Services (Cay.) Ltd.
06.2015 - 12.2016
- Process trades (subscriptions, transfers, redemptions, distributions, switches etc.)
- Prepare AML files for management signoff and work with investors and Investment Managers to obtain additional documentation where needed
- Resolve all Investor queries and ensure SLA deliverables are met
- Assist with client queries as needed
- Process Static Data updates for a group of funds
- Complete audit confirmations and audit queries
- Send order acknowledgments and contract notes within SLA deadlines
- Assist with the receipt of subscription cash and the application of cash for forwarding to the broker once AML review has been completed
- Prepare wire templates for redemption payments (after completing internal controls)
- Manage special trades which need Resolutions to ensure timeliness of payments or application of cash as a result
- Report any unusual activities concerning trading
- Supervise and mentor our Junior Administrator in his day to day function to ensure the company and ISAE guidelines are adhered to
- Assist with training of new Administrators
Shareholder Services / Senior Administrator
Credit Suisse Administration Services (Cayman) Ltd.
05.2011 - 06.2015
- Process trades (subscriptions, transfers, redemptions, distributions, switches etc.)
- Review investor instructions for completeness
- Prepare AML files for management signoff and work with investors and Investment Managers to obtain additional documentation where needed
- Continuous review of updates to policies and procedures to ensure compliance at all times
- Complete audit confirmations and audit queries
- Process Static Data updates for a group of funds
- Attending to and processing queries within the outlined timelines per client/investor contact
New Accounts Clerk
Butterfield Bank (Cayman)
01.2003 - 09.2011
- Answering customers' questions, and explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, entering account information into computers, and file related forms or other documents
- Referring customers to appropriate bank personnel in order to meet their financial needs
- Interviewing customers in order to obtain information needed for opening accounts or renting safe-deposit boxes
- Informing customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Obtain credit records from reporting agencies
Retail - Senior Clerk ATM
Butterfield Bank (Cayman)
01.2003 - 09.2011
- Processing ATM envelopes
- Process commercial cash and check deposits
- Prepare ATM replenishments
- Process and balance inbound ATM residual cash
- Assisting with the processing of considerable incoming cash from CIMA
- Daily Balancing of the ATM terminals
- Assisting the New Accounts Department
Retail - Senior Customer Services Representative
Butterfield Bank (Cayman)
01.2003 - 09.2011
- Training new staff
- Supervising and assisting Junior Staff with daily functions
- Processing drafts, withdrawals, deposits, wire transfers, travelers checks, etc
- Assisting Customer Service Department by issuing check books and drafts
- Assisting New Accounts Department as needed
Retail - Customer Services Representative
Butterfield Bank (Cayman)
01.2003 - 09.2011
- Processing drafts, withdrawals, deposits, wire transfers, travelers checks, etc
- Reconcile of till on a daily basis
- Assisting Customers with requests as needed
Shareholder Services / Junior Administrator
ABN AMRO Fund Services (Cayman) Ltd.
09.2008 - 05.2011
- Processing trades (subscriptions, transfers, redemptions & switches)
- Processing redemption payments in NTAS
- Entering NAVs into the NTAS
- Continuous review of updates to policies and procedures to ensure compliance at all times
- Respond to client queries, review investor instructions
Education
High School Diploma -
John Gray
Cayman06-2002
Some College (No Degree) - Fund Administration Course - 2010
Cayman Islands Fund Administrators Association
Cayman IslandsSkills
- Bilingual
- Team Oriented
- Interpersonal Skills
- Highly organized
- Proactive
- Competency in Microsoft Office
- Thrives on working in a challenging environment
- Capable of working under pressure
- Meeting tight deadlines
Personal Information
Marital Status: Married
Immigration Status: Active Work Permit (awaiting Residence)
Timeline
VP - Regulatory and Compliance Services
MaplesFS
12.2023 - 08.2024
AVP - Regulatory and Compliance Services
MaplesFS
12.2017 - 12.2023
Shareholder Services / Senior Administrator
BNP Paribas Fund Administration Services (Cay.) Ltd.
06.2015 - 12.2016
Shareholder Services / Senior Administrator
Credit Suisse Administration Services (Cayman) Ltd.
05.2011 - 06.2015
Shareholder Services / Junior Administrator
ABN AMRO Fund Services (Cayman) Ltd.
09.2008 - 05.2011
New Accounts Clerk
Butterfield Bank (Cayman)
01.2003 - 09.2011
Retail - Senior Clerk ATM
Butterfield Bank (Cayman)
01.2003 - 09.2011
Retail - Senior Customer Services Representative
Butterfield Bank (Cayman)
01.2003 - 09.2011
Retail - Customer Services Representative
Butterfield Bank (Cayman)
01.2003 - 09.2011
High School Diploma -
John Gray
Some College (No Degree) - Fund Administration Course - 2010
Cayman Islands Fund Administrators Association