Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odensia Sider

Clewiston

Summary

Retail professional with a proven track record at Hibbetts Sports, excelling in customer service and inventory control. Recognized for enhancing store efficiency and driving sales through strategic merchandising and effective team leadership. Adept at problem-solving and fostering strong customer relations, ensuring a superior shopping experience.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Hibbetts Sports
02.2024 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Service Leader

Big Lots
09.2022 - 01.2024
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
  • Managed a team of service representatives, ensuring consistent quality across all interactions.
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.

Merchandising Team Lead

Target
04.2019 - 09.2022
  • Collaborated with vendors to ensure timely delivery of products, maintaining stock levels for high-demand items.
  • Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Managed inventory for optimal product availability and turnover rates.

Stocking Associate

Publix
01.2016 - 03.2019
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.

Education

Palm Beach Lakes Community High School
West Palm Beach, FL

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations

Timeline

Assistant Store Manager

Hibbetts Sports
02.2024 - Current

Service Leader

Big Lots
09.2022 - 01.2024

Merchandising Team Lead

Target
04.2019 - 09.2022

Stocking Associate

Publix
01.2016 - 03.2019

Palm Beach Lakes Community High School

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Odensia Sider