Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Odessa Crow

Mead,OK

Summary

Versatile and results-oriented, I honed my customer service expertise and conflict resolution skills at M and R Shipping and at the United States Postal Service, ensuring swift and efficient complaint handling. My proven ability to manage multiple responsibilities simultaneously have been instrumental in achieving operational excellence. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully preform at Choctaw Casinos and Resorts.

Overview

19
19
years of professional experience

Work History

Marketing and Promotions Coordinator

Choctaw Casino & Resort
03.2024 - Current
  • Increased brand awareness by executing upbeat guest service and knowledge of the property and all of it promotions.
  • Enhanced listener enjoyment by delivering engaging and relevant experience through announcing over the intercom and different promotional task.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Managed high-stress situations effectively, maintaining professionalism under pressure delivering efficient and accurate guest experiences.

PSE Clerk

United States Postal Service
03.2019 - 03.2024
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely distribution.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
  • Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
  • Boosted revenue by upselling additional postal products and services when appropriate during customer interactions.
  • Used computer systems to track packages and update client information.
  • Added accurate data entry into computer system to complete transactions.

Manager

M and R Shipping/Shipping Zone
06.2013 - 04.2019

Self Employed/Cosmetologist

Friends and Co
01.2006 - 07.2013

Education

North East Texas Community College
Mount Pleasant, Texas

Certification - Personal Training

North East Community College
Mount Pleasant, TX

Certification - Cosmetology Business

Skills

  • Customer service excellence
  • Computer literacy
  • Conflict resolution
  • Problem-solving abilities
  • People skills
  • Time management
  • Multi-tasking capabilities
  • Effective communication
  • Relationship Building
  • Excellent Communication
  • SuperPlayMate
  • pickX
  • Oasis loyaltyLite
  • Excel
  • Microsoft word
  • Emailing
  • Phone communication call/text

References

  • Vicki White, USPS, Lead Clerk
  • Scott Moore, Usps, Post Master
  • Jay Miller, M And R Shipping/shipping Zone, Owner
  • Colleen Ray, Usps, Clerk Coworker, (903) 486-1132, colleen.ray@usps.gov
  • Upper Management, (972) 330-3178, scott.moore@usps.gov
  • Employer, (903) 885-4328, shippingzone@outlook.com
  • Jeremy Brewster, Choctaw Casino, Shipping And Receiving Supervisor Personal Friend, (580) 579-2859, jbrewster@choctawnation.com

Timeline

Marketing and Promotions Coordinator

Choctaw Casino & Resort
03.2024 - Current

PSE Clerk

United States Postal Service
03.2019 - 03.2024

Manager

M and R Shipping/Shipping Zone
06.2013 - 04.2019

Self Employed/Cosmetologist

Friends and Co
01.2006 - 07.2013

North East Texas Community College

Certification - Personal Training

North East Community College

Certification - Cosmetology Business

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Odessa Crow