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Odessa Holland McGlown
Wilson
Summary
Results-oriented Business Analyst and Project Manager with a focus on enhancing organizational performance and service delivery. Led quality improvement initiatives, developing systematic solutions in fast-paced environments. Known for effective communication and adaptability, driving team success and achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Contracts Specialist
US Army Medical Command
09.2024 - 09.2025
- Executed pre-award and post-award functions for health care contracting services and supplies.
- Facilitated procurement of complex contracts for innovative equipment systems and clinical research, enhancing service delivery in health care.
- Provided guidance to junior contracting professionals and medical treatment facility representatives.
- Analyzed cost and pricing data to assess price reasonableness for major acquisitions, ensuring compliance with budgetary constraints.
- Administered long-term contracts for procurement of health care providers and specialized equipment.
- Provided guidance to junior contracting professionals and medical treatment facility representatives.
Contracts Specialist (Lead)
National Institutes of Health
04.2022 - 09.2024
- Completed acquisitions under and over SAT, planned solicitation packages, evaluated cost and price analyses, negotiated and administered contracts for modifications and awards, enhancing procurement efficiency.
- Exercised expert authority across program areas, leveraging knowledge of supply chain management and acquisition streamlining techniques to optimize contractual arrangements.
- Issued instructions for processing contractual actions, established communication with acquisition specialists, and facilitated technical advice solicitation to improve contract execution.
- Led a team, providing technical assistance, direction, and training for the assigned workload.
Senior Acquisition Policy Advisor
NC Department of Health and Human Services
Raleigh
03.2021 - 04.2022
- Delivered technical guidance and policy clarification for procurement and contracting activities.
- Supported interpretation and implementation of policies to align with business needs.
- Ensured eprocurement and ERP systems met organizational requirements and compliance standards.
- Developed structured approaches to enhance documentation processes and relevant policies.
- Collaborated with agency leadership to manage costs and promote process efficiencies.
- Conducted strategic research to inform acquisition best practices and continuous improvement.
- Provided advisory support for source selections from planning through contract award.
- Mentored personnel in cost/price analysis, guiding teams throughout the acquisition process.
State Procurement Director
NC Department of Administration
Raleigh
10.2017 - 03.2021
- Led the State's acquisition function for the procurement of goods and services by Executive Branch state agencies and community colleges.
- The Director works with key stakeholders to maintain and revise procurement's overall strategy, vision, mission, and guiding principles to ensure alignment with current needs of the State.
- Oversaw senior Procurement leadership level relationships across the State to communicate and obtain support of procurement initiatives.
- Led Purchase and Contracts operations for State agencies, community colleges, universities, LEAs, local governments, suppliers, and legislative stakeholders to streamline procurement processes and enhance collaboration.
- Supervised the Deputy State Procurement Officers for Strategic Sourcing; Contract Management; Business Systems Support; Compliance, Reporting & Analysis; and Marketing, Procurement Education and Training.
- Developed measures to ensure that procurement processes and supplier relationship management guidelines are followed.
- Oversaw development and deployment of NCBids, an online platform for electronic bids; redesigned risk-based procurement compliance program to enhance customer engagement and integrate technologies; implemented customer-centric delivery approach to improve service quality; increased accountability by establishing agency benchmarks, standardizing waiver approvals and protest oversight, and raising small purchase thresholds.
Professional Services Procurement Engineer
NC Department of Transportation
Raleigh
09.2014 - 10.2017
- Served in a special, temporary assignment with the Professional Services Management Unit.
- Selected professional or specialized services firms; prepared and executed contracts; evaluated performance; tracked workloads; resolved contract conflicts and claims.
- Administered and managed professional service contracts across all modal divisions in Department of Transportation, ensuring compliance and effective execution.
- Primary responsibilities included Professional Services Acquisition (develop the acquisition process, form selection teams, and chair selection committees); Managed the contracting process (develop contracting processes and work with the modal divisions to select the appropriate contracting method, which may include alternative contracting approaches, and implement the selected processes providing the appropriate level of assistance based on the Business Unit's needs and expertise); and Managed support processes and relationships (establish salary rates for job classifications for in-house estimates; execute engineering agreements and enter agreements into SAP; coordinate with NCDOT’s Office of the Inspector General's Consultant Audit Unit and Fiscal Commercial Accounts; monitored professional service contracts to ensure DBE/SPSF usage; and resolved conflicts during contract performance).
- Participated in procurement discussions with American Consulting Engineers Council subcommittee to influence best practices in professional services procurement.
Special Assistant to Deputy Secretary
Department of Transportation
Raleigh
04.2013 - 09.2014
- Provided strategic support and made key decisions, with minimal review and guidance from the Deputy Secretary to ensure optimal accomplishment of goals.
- Provided confidential operational support to the Deputy Secretary and business units reporting to the Division of Assets and Federal Programs.
- Worked with the Deputy Secretary and direct reports to scan the environment for opportunities to strengthen the programs and services within the Division.
- Employed institutional knowledge, experience, and judgment to plan and accomplish program and project goals.
- Exercised a high degree of creativity and latitude in developing and coordinating projects on behalf of the Deputy Secretary.
- Established strong communication and partnerships with teams, partner entities and organizations, key stakeholders, and the public.
- Planned and attended key meetings with both internal and external stakeholders.
- Recommended, developed, and implemented methods, policies, and procedures to enhance support for the Deputy Secretary and the Division’s business units.
- Improved operations and streamlined work processes by decreasing turnaround times and enhancing customer service through collaboration.
- Undertook research on matters relating to the delivery of program functions, including but not limited to feasibility studies, legislative responses, RFP and contract preparation, budgeting, technical reporting, and presentations.
- Managed special projects, including the Disparity Study and RFP development, to advance program initiatives.
Continuous Improvement Manager
NC Department of Transportation
Raleigh
04.2010 - 06.2013
- Performed senior coordinative and supervisory work in the application of management engineering techniques to the management and administrative systems within NCDOT specifically related to improving environmental impacts of transportation projects.
- Coordinated system studies with top-level management, prioritizing decisions for organizational improvement and advising senior leadership on project approaches, team composition, change management, and communications.
- Collaborated with management to develop a Business Unit level strategic plan aligned with the Department's objectives.
- Worked with each manager to develop targeted strategies for each program within the Business Unit.
- Worked with managers to develop vision, mission, and goals, as well as a rebranding plan to align to the Unit’s new direction more accurately.
- Directed large and complex system studies, providing technical and administrative supervision to management engineers.
- Participated extensively in defining problems and analyzing data to identify root causes.
- Oversaw data gathering and analysis, ensuring feasibility and acceptability of final system proposals.
- Led multi-disciplinary teams who were responsible for developing and implementing continuous improvement initiatives and management studies.
State Contractor Certification Engineer/Contractual Services Unit
NC Department of Transportation
Raleigh
06.2005 - 04.2010
- Exercised direct responsibility and authority for the administration of several statewide contractor certification programs (including federal and state mandated programs that met 49 CFR 26 and NC G.S. 136), which impacted the agency's ability to meet gender and ethnic-specific participation goals, specifically, DBE, M/WBE, Small Business Enterprise (SBE), and Small Professional Services Firms (SPSF); Authored the Program Plans for SBE and SPSF, and implemented programs as approved by Department leadership.
- Implemented the Unified Certification Program (UCP) for North Carolina as developed by NC direct recipient/stakeholders (led by applicant), and approved by the NC FHWA Division Office and USDOT.
- Developed and managed Contractor Opportunity Program (COP) to provide Mentor-Protégé opportunities for small firms and support small firm growth through tiered competency approach.
- Directed development of annual aspirational goals to align agency efforts with diversity and inclusion objectives.
- Conducted outreach and education campaign to ensure smooth transition to new operational mode and adoption.
- Used NCDOT approved contracting models to deliver services.
Education
Master's - Human Resources Management
Chapman University
Orange, California01-1996
Master's - Management/Interdisciplinary Studies
University of Central Texas
Killeen, Texas01-1994
Bachelor's - Business Administration
University of Central Texas
Killeen, Texas01-1993
Associate's - Business Management
Central Texas College
Killeen, Texas01-1991
Skills
- Performance optimization
- Change management expertise
- Leadership in acquisitions
- Microsoft software proficiency
- SAP solutions and Ariba
- ServiceNow experience
- Six Sigma practices
- Process improvement initiatives
- Quality management systems
- Contract administration
Skills And Competencies
FAC-C (Professional), Microsoft Suite (Word, Excel, Visio, SharePoint), Expert, SAP (Financial Management System), Expert, SAP Ariba Sourcing, Contracts, Buying, Skilled, ServiceNow, Skilled, Six Sigma, CPI, CI, TQM - Expert, Legacy Leadership (Level 4): Leading at the Executive Level - 2014
Supplemental Information
Military Service, Veteran, Honorably Discharged
Skills Summary
Facilitate the improvement of a company’s overall financial and operational performance., Develop and monitor business performance through scorecards, metrics, and trends., Identify opportunities for improvement and root causes of issues., Maintain positive business relationships with various internal groups, external customers, and leadership/management personnel., Facilitate internal change through process improvement, problem identification, resolution, and implementation., Work with leadership and management to ensure appropriate alignment of business initiatives with defined business strategies of the organization., Develop, coordinate, and deliver quality-based transition programs for new or reengineered business systems., Demonstrated understanding of acquisition concepts and function, procurement strategy development, and the ability to influence key stakeholders to support implementation., Lead the State’s effort to modernize regulations and administrative rules that govern procurement; focused on eliminating redundancies, clarifying conflicts, incorporating flexibility, and providing tools to increase efficiency and accountability., Lead the upgrade and expansion of the State’s eProcurement system that provides end-to-end visibility into solicitation practices, contract management, spend management and analysis, and opportunities for operational enhancement.
Qualifications Summary
- Expert communicator with demonstrated leadership skills.
- Motivated professional seeking to apply business analysis skills (acquired through work on high profile quality improvement projects) to improve organizational performance and service delivery outcomes.
- Able to operate effectively with ambiguity, and create systematic approaches to solve problems in a fast-moving, constantly changing environment.
- Practical experience includes business management, organizational analysis, project management, strategic planning, process improvement, and process reengineering.
Timeline
Contracts Specialist
US Army Medical Command
09.2024 - 09.2025
Contracts Specialist (Lead)
National Institutes of Health
04.2022 - 09.2024
Senior Acquisition Policy Advisor
NC Department of Health and Human Services
03.2021 - 04.2022
State Procurement Director
NC Department of Administration
10.2017 - 03.2021
Professional Services Procurement Engineer
NC Department of Transportation
09.2014 - 10.2017
Special Assistant to Deputy Secretary
Department of Transportation
04.2013 - 09.2014
Continuous Improvement Manager
NC Department of Transportation
04.2010 - 06.2013
State Contractor Certification Engineer/Contractual Services Unit
NC Department of Transportation
06.2005 - 04.2010
Master's - Human Resources Management
Chapman University
Master's - Management/Interdisciplinary Studies
University of Central Texas
Bachelor's - Business Administration
University of Central Texas
Associate's - Business Management
Central Texas College