Odessa Williams
Tacoma,Washington
Overview
4
4
years of professional experience
Work History
Caregiver
Family Resources Home Care
03.2025 - Current
- Enhanced client quality of life through assistance with daily activities promoting independence.
- Maintained open communication with families to relay client needs efficiently.
- Upheld safety protocols while ensuring clients lived in clean and secure environments.
- Quickly adjusted caregiving strategies in response to changing client circumstances.
- Supported daily living skills, including dressing assistance, meal prep, and medication reminders.
- Executed household tasks comprising cleaning, laundry management, grocery shopping, and errand running.
- Arranged transportation for clients to appointments as needed.
Assistant Store Leader
7-11 Convenience Stores
04.2021 - 03.2025
- Ensured compliance with company policies by overseeing daily store operations efficiently.
- Mentored and trained new team members on operational procedures and customer service excellence.
- Optimized stock levels through effective coordination of inventory management processes.
- Created staff schedules that ensured sufficient coverage during busy hours to maintain high service quality.
- Assisted in launching promotional campaigns that drove sales growth during peak periods.
- Built rapport with team members, promoting a culture of open communication for issue resolution.
Education
Vocational Certificate - Customer Service/Call Center Specialist
Clover Park Technical College
Lakewood, WA05.1999
Skills
- Time management expertise
- Problem-solving skills
- Organizational multitasking abilities
- People-oriented approach
- Fast learning capability
- Relationship development
- Customer service proficiency
- Documentation and reporting expertise
- Commitment to learning
Timeline
Caregiver
Family Resources Home Care
03.2025 - Current
Assistant Store Leader
7-11 Convenience Stores
04.2021 - 03.2025
Vocational Certificate - Customer Service/Call Center Specialist
Clover Park Technical College