Odessa S. Jones

meet clients’ investment requirements and assist them to excel economically.

Assists customers by providing exceptional customer service, accurately and efficiently processing their transactions.

• Engages in conversation with customers by actively listening and asking questions.

• Informs customers of self-service digital options to make banking easier for them.

• Maintains a cash drawer, including cash handling and balancing

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

• Hire, train and develop associates.
• Evaluate employee performance Developed plans to increase sales Responsible for inventory, pricing, merchandising, and displays Created monthly team building activities to increase unity, productivity, and motivation in sales team.
• Enforced company policies and procedures to promote professionalism and customer friendly atmosphere.

• District of Columbia Effectively executed visual merchandising and marketing initiatives.
• Established performance targets for staff members and tracked results.
• Implemented rewards programs for team members to build rapport and motivate success.
• Identified breakdowns in performance or communication and implemented fixes.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Recruit ,train and develop new hires.

• District of Columbia Recruit and trained new employees, including selecting seasonal workers to hire on permanently.
• Also conducted performance reviews and handled employees with poor performance or attendance.
• Followed up with customers ensuring their satisfaction with their purchases.