Madison Pannell
Smithville
Summary
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Bank Teller
PNC Bank
06.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Hostess/Carry Out/Cash Out
Bob Evans
06.2021 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Housekeeping
Inn at Belen Village
12.2020 - 05.2021
- Assisted resident needs while cleaning their rooms
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
- Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
- Adapted to fluctuating workloads by efficiently managing laundry tasks during peak periods and downtime.
- Enhanced customer satisfaction by providing timely and high-quality laundry services for patients.
Hostess
Pine Tree Barn
08.2020 - 12.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Ensured customers had a good experience
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Graphic Design -
Southern New Hampshire University
Diploma -
Smithville High School
Smithville, OH01.2020
Skills
- Excellent Customer Service
- People skills
- Multitasking ability
- Professionalism
- Attention to Detail
- Ability to remain calm under pressure
- Teamwork
- Point-of-Sale (POS) software skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Creative
- Artistic
- Flexible
Timeline
Bank Teller
PNC Bank
06.2023 - Current
Hostess/Carry Out/Cash Out
Bob Evans
06.2021 - 06.2023
Housekeeping
Inn at Belen Village
12.2020 - 05.2021
Hostess
Pine Tree Barn
08.2020 - 12.2020
Graphic Design -
Southern New Hampshire University
Diploma -
Smithville High School
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