MEGAN BAILEY
Eure,NC
Summary
Conscientious and methodical, skilled at driving sales through strong product knowledge and excellent customer service. Solid work ethic, ensuring tasks are completed quickly with minimal errors, maintaining order and accuracy in all transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
PNC Bank
12.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
Counter Salesperson
Tarheel BBQ
01.2024 - Current
- Exhibited knowledge of product specifications to recommend appropriate products for customer needs
- Provided friendly and professional assistance when resolving customer complaints or concerns
- Maintained a neat and orderly work area by adhering to company standards for cleanliness and organization
Restaurant Server
Tarheel BBQ
06.2020 - Current
- Greeted and accommodated guests, building positive experience from first interaction
- Provided superior quality service to ensure highest satisfaction levels among guests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
Education
Associate in Science (A.S.) - Business Administration
College of the albemarle
Elizabeth city, North Carolina03.2024
Skills
- Excellent customer service
- Solid work ethic
- Task completion
- Order and accuracy
- Minimal errors
Certification
- Quick books
- Business administration
Awards
Dean's List
Timeline
Bank Teller
PNC Bank
12.2024 - Current
Counter Salesperson
Tarheel BBQ
01.2024 - Current
Restaurant Server
Tarheel BBQ
06.2020 - Current
Associate in Science (A.S.) - Business Administration
College of the albemarle
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