Detail-oriented and compassionate Administrative Professional with 5+ years of experience in customer service, client support, and office administration. Skilled in managing confidential records, coordinating office operations, and supporting clients in social, mental, and physical health programs. Adept at building trust, maintaining HIPAA-compliant documentation, and ensuring a positive, supportive experience for clients.
Hi, I’m
Odette Guerra
Nogales,AZ
Summary
Overview
5
years of professional experience
2
Certification
Work History
Changing Perceptions LLC
Receptionist/Office Administrator & Job Coach
01.2025 - Current
Job overview
- Greet and support clients in a welcoming environment to foster comfort and trust.
- Manage confidential client records using JotForm, Google Drive, Excel, and physical documentation.
- Coordinate office operations, including supply management, inventory, and facility organization.
- Process rent payments and assist with additional administrative tasks as needed.
- Provided individualized job coaching and support to clients with social, mental, or physical disabilities to help them prepare for, obtain, and maintain employment.
Self-Employed
Professional Photographer
05.2021 - 06.2024
Job overview
- Managed client scheduling, contracts, and payments with accuracy and professionalism.
- Provided customized photography services for weddings, graduations, and special events.
- Edited and delivered high-quality digital content using Lightroom and Photoshop.
- Built lasting client relationships through strong communication and customer service.
Marshalls
Seasonal Sales Floor Associate
11.2019 - 02.2020
Job overview
- Assisted customers with product location and purchasing needs.
- Organized merchandise and maintained clean, well-stocked sales floors.
- Processed deliveries, sorted inventory, and supported store operations during peak seasons.
State Farm
Front Desk Assistant
02.2018 - 12.2018
Job overview
- Managed client reception, answered inquiries, and directed calls.
- Prepared correspondence, emails, and client documents.
- Handled payments, balanced cash drawers, and made bank deposits.
- Supported office recordkeeping using Microsoft Excel, Word, and Outlook.
- Represented the company at community events to promote services.
Forever 21
Sales Associate
12.2016 - 02.2018
Job overview
- Delivered excellent customer service and assisted with merchandise selection.
- Processed returns, exchanges, and payments with accuracy.
- Maintained knowledge of promotions and store policies.
- Opened and closed registers, reconciled cash drawers, and prepared deposits.
Education
Pinnacle Online Charter High SchoolNogales, AZ
High School
University Overview
Yale University
Online Courses
University Overview
Skills
- Client Intake & Support Services
- Confidential Records Management (HIPAA compliance)
- Scheduling & Calendar Management
- Data Entry & Documentation (JotForm, Google Drive, MS Office Suite)
- Case File Organization & Reporting
- Strong Interpersonal & Bilingual Communication (English/Spanish)
- Administrative & Clerical Support
- Problem-Solving & Conflict Resolution
Certification
- Introduction to Psychology – Yale University
- The Science of Happiness – Yale University
- Arizona Level One Fingerprint Clearance Card
Languages
Bilingual: English & Spanish
Timeline
Receptionist/Office Administrator & Job Coach
Changing Perceptions LLC
01.2025 - Current
Professional Photographer
Self-Employed
05.2021 - 06.2024
Seasonal Sales Floor Associate
Marshalls
11.2019 - 02.2020
Front Desk Assistant
State Farm
02.2018 - 12.2018
Sales Associate
Forever 21
12.2016 - 02.2018
Pinnacle Online Charter High School
High School
Yale University
Online Courses
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