Odette Holland
Spanaway,WA
Summary
Dynamic front desk manager at Massage Me with a proven track record in customer service and insurance verification. Skilled in conflict management and time management, I excelled in enhancing guest experiences and streamlining operations. Recognized for my ability to maintain organization during peak hours, ensuring efficiency and satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Massage Me
Puyallup, WA
10.2023 - 08.2025
- Assisted guests with check-in and check-out processes, ensuring positive first impressions.
- Managed phone inquiries and reservations, providing exceptional customer service support.
- Coordinated front desk operations, maintaining organization and efficiency during peak hours.
- Supported administrative tasks including filing, scheduling appointments, and maintaining records.
- Verified insurances as well as posted payments, handled record requests and contacted chiropractors / facilities for referrals.
Caregiver
Consumer Direct Care Network
Lacey, WA
01.2023 - 09.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff.
- Maintained a clean and organized living environment to promote well-being.
Child Center Team Member
Right At School LLC
Spanaway, WA
06.2023 - 06.2023
- Supervised children's activities and ensured safety during playtime.
- Prepared nutritious meals and snacks, accommodating dietary restrictions.
- Established daily routines to promote structure and stability for children.
- Communicated effectively with parents regarding children's progress and behaviors.
Fulfillment
Amazon
Fife, WA
10.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Stocker
Fred Meyer
Puyallup, WA
02.2022 - 10.2022
- Organized and stocked merchandise to optimize shelf space and improve product visibility.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain cleanliness and safety standards in storage areas.
- Implemented efficient restocking procedures to minimize disruptions during peak hours.
Cashier/ Front End
Walmart
Spanaway, WA
06.2021 - 06.2021
- Processed cash and card transactions accurately and efficiently.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to optimize workflow during peak hours.
Education
Bachelor Of Medical Biology - Biomedical Sciences
Pierce College
Puyallup, WAHigh School Diploma -
Bethel Virtual Academy
Spanaway, WA06.2022
Skills
- Customer service
- Insurance verification
- Problem-solving skills
- Conflict management
- Hospitality services
- Reception expertise
- Listening skills
- Inventory oversight
- Time management
- Daily reporting
- Shift scheduling
- Multi-line phone systems
- Credit and cash payments
References
Beth Kirk
Medical Biller
Massage Me LLC
Phone: (253) 271-0445
Email: bethcanyonplacemassageme@hotmail.com
Georgina Posey
Owner
Massage Me LLC
Phone: (253) 847-7646
Email: hollandgeorgina83@gmail.com
Timeline
Front Desk Manager
Massage Me
10.2023 - 08.2025
Child Center Team Member
Right At School LLC
06.2023 - 06.2023
Caregiver
Consumer Direct Care Network
01.2023 - 09.2023
Fulfillment
Amazon
10.2022 - 02.2023
Stocker
Fred Meyer
02.2022 - 10.2022
Cashier/ Front End
Walmart
06.2021 - 06.2021
Bachelor Of Medical Biology - Biomedical Sciences
Pierce College
High School Diploma -
Bethel Virtual Academy