Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ODETTE NELSON LEE

Spencerport,NY

Summary

Skilled service planning Specialist focused on maximizing success through effective use of therapeutic crisis intervention, community outreach and service planning abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Knowledgeable in case management with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Knowledgeable crisis assessment with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Knowledgeable case management with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Knowledgeable Case Manager experienced in coordinating care for mentally ill individuals with dual diagnosis. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Compassionate Case Manager experienced in all cultural environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Dynamic individual with hands-on experience in benefits enrollment and accessing community care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Dynamic individual with hands-on experience in service planning, intervention and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Habitation Specialist 1

NYS Finger Lakes DDSO
09.2022 - Current
  • Develop program and plan activity for assigned groups
  • Maintain all necessary records
  • Assure smooth operations of daily program routines
  • Transport individuals to community activities as needed
  • Assisting in personal care during day program
  • Interpret individual needs into the individual program plan

Case Manager/Recreational Assistant 2

NYS Office of Mental Health Mobile Integrated Team
09.2015 - 09.2022
  • Crisis assessment and Intervention
  • Service planning and benefits enrollment
  • Provide therapeutic and Behavioral support
  • Help clients with skills building such as volunteer services, community outreach and employment

Social Worker Assistant 1

NYS Office of Mental Health Family Care
11.2019 - 05.2020
  • Encourage individuals to develop daily skills
  • Conduct monthly home inspections
  • Check smoke detectors in clients rooms
  • Inspect medication log and financial sheets
  • Escort clients to medical appointments when needed
  • Updated client documentation for accurate, compliant and current records.
  • Advocated for clients to assure respected rights and wishes.

Mental Health Therapy Aide

NYS Office of Mental Health Therapy Trainee
07.2014 - 09.2015
  • Provide personal care
  • Feed, groom individuals under supervision
  • Provide a clean and safe environment
  • Teach daily living skills
  • Encourage individuals to participate in educational programs
  • Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.

Education

Associate of Science - Marketing Management & Sales

New York City College of Technology
Brooklyn, NY
12-2019

Bachelor of Science - Healthcare Management

Colorado Technical University
Colorado Springs, CO
05-2016

Skills

  • Documentation management
  • Proficient in EHR, Word
  • Quality assurance
  • Compliance monitoring
  • Self-motivation
  • Time management
  • Attention to details
  • Excellent communication
  • Written communication
  • Active listening
  • Goal setting
  • Crisis intervention
  • Patient support
  • Direct patient care
  • Social work
  • HIPAA compliance
  • Verbal and written communication
  • Risk assessment

Certification

  • NYS Training - First Aid and CPR
  • Therapeutic Crisis Intervention

Timeline

Habitation Specialist 1

NYS Finger Lakes DDSO
09.2022 - Current

Social Worker Assistant 1

NYS Office of Mental Health Family Care
11.2019 - 05.2020

Case Manager/Recreational Assistant 2

NYS Office of Mental Health Mobile Integrated Team
09.2015 - 09.2022

Mental Health Therapy Aide

NYS Office of Mental Health Therapy Trainee
07.2014 - 09.2015

Associate of Science - Marketing Management & Sales

New York City College of Technology

Bachelor of Science - Healthcare Management

Colorado Technical University
ODETTE NELSON LEE