Odette Rosales Bautista
Paramount,United States
Summary
Highly skilled Lean Leader with substantial experience in operational efficiency and process improvement. Strengths include strategic planning, team leadership, waste reduction, and continuous improvement methodologies. Previous roles have demonstrated success in implementing lean principles to enhance productivity and profitability. Known for fostering culture of innovation and exceeding performance goals.
Overview
3
3
years of professional experience
Work History
GES Lead
UCI Guest and Event Services
02.2022 - Current
- Led a team of 20+ attendants to deliver quality customer service and ensure a positive visitor experience, emphasizing professionalism in all interactions.
- Trained and mentored new hires in customer service standards, cash handling, and operational procedures, enhancing team efficiency and service delivery.
- Coordinated daily office operations, including scheduling, resource allocation, and traffic management, ensuring minimal wait times during peak periods.
- Directed traffic flow during peak times and special events, ensuring safety and efficiency while managing pedestrian and vehicle movements.
- Managed cash handling and conducted daily reconciliation of kiosk counts, identifying and resolving discrepancies to maintain accuracy in financial transactions.
- Supported the General Manager and Supervisors with operational tasks, including managing staff schedules, preparing cash deposits, and providing general assistance as needed.
Education
Bachelor's - Sociology
University of California
Irvine, CA06-2025
Skills
- Meticulous Attention to Detail
- Client Relations
- Effective Problem Resolution
- Employee Development
- Cash Management
- Professional Phone Communication
- Clerical Support
- Traffic Control Expertise
- Traffic Safety Awareness
Languages
Spanish
Native/ Bilingual
Timeline
GES Lead
UCI Guest and Event Services
02.2022 - Current
Bachelor's - Sociology
University of California
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