Desired Job Title
Social Security Specialist (Claim Specialist)Logistics OfficerLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Open To Work
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ODETTE A AQUINO-PEREZ
Carolina
Work Preference
Summary
Bilingual professional with expertise in customer service, safety leadership and conflict resolution. Proven ability to manage sensitive information and deliver high-quality service to diverse populations.
Overview
18
18
years of professional experience
Work History
Social Security Specialist (Claim Specialist)
Social Security Administration, SSA
Carolina, PR
05.2014 - Current
- Provide professional service to a diverse population while handling complex and sensitive customer situations.
- Explain policies, procedures, and eligibility requirements clearly to customers from different backgrounds.
- Resolve challenging interactions through empathy, active listening, and effective communication.
- Maintain strict confidentiality while processing sensitive personal information.
- Manage multiple priorities while meeting accuracy, quality, and service standards.
- Demonstrate patience, professionalism, and emotional intelligence when assisting customers during stressful situations.
- Collaborate with team members to improve service delivery and resolve complex cases.
Logistics Officer
United States Army National Guard
Juana Diaz, PR
03.2008 - 02.2018
- Led and supported teams in operational environments requiring discipline, safety awareness, and accountability.
- Coordinated transportation and logistics operations while ensuring compliance with established procedures.
- Developed leadership skills through planning, problem solving, and mission execution
- Maintained readiness by following safety standards and emergency response procedures.
- Worked effectively with diverse teams under time-sensitive and high-pressure conditions.
- Demonstrated adaptability, reliability, and commitment to service.
Education
MBA -
University of Phoenix
Guaynabo, PR06-2017
Skills
- Bilingual English/Spanish communication skills
- Customer service and care mindset
- Team leadership and collaboration
- Confidential information management
- Experience working with diverse communities
- Attention to detail and compliance with procedures
Timeline
Social Security Specialist (Claim Specialist)
Social Security Administration, SSA
05.2014 - Current
Logistics Officer
United States Army National Guard
03.2008 - 02.2018
MBA -
University of Phoenix