Odicea Vazquez
Liberal,KS
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Secretary
Liberal USD 480
Liberal, KS
09.2022 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Hairstylist
Spalon
Liberal, KS
09.2017 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Answered phone calls and emails to schedule client appointments.
Education
Certificate Of Technical Studies - The Science of Cosmetology
Seward County Community College
Liberal, KS06.2012
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Keyboarding skills
- File Management
- Calendar Management
- Confidentiality understanding
- Multi-Line Phone Systems
- Supply Ordering
- Spreadsheet Management
- Record preparation
- Payment posting
- Requisition processing
- Office correspondence
- Office staff leadership
- Phone reception
- Filing experience
- Critical Thinking
- Data Entry
- Recordkeeping
- Excel spreadsheets
- Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Liberal USD 480
09.2022 - Current
Hairstylist
Spalon
09.2017 - Current
Certificate Of Technical Studies - The Science of Cosmetology
Seward County Community College