Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Odilia K. Burke

Ferndale,WA

Summary

Dynamic professional with a focus on servant leadership and exceptional customer service, adept at tailoring solutions to meet individual client needs. Proven ability to integrate company knowledge with passionate effort to drive business success. Committed to fostering collaborative and rewarding relationships within teams.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Salvation Army
01.2015 - 01.2018
  • In this role I was often the first touch point for clients and vendors providing service, guidance and navigation dependent on the needs of the contact.
  • Specific job duties included processing and reconciliation of AP, AR, bank deposits, donations, stewardship, tax receipts, Thrift Store cash donations & voucher recording, Kettle donation program, gifts-in-kind reporting, and other administrative duties and social services support.
  • I was also entrusted with management level access in relation to my job.

Operations Specialist

U.S. Bank
01.2001 - 01.2003
  • I was responsible for overseeing internal audit & compliance areas, fraud research and prevention, cash handling along with vault verification, key access, and operations support for five bank branches.
  • In addition, I trained and mentored several branch managers and their staff.
  • On occasion, I was also responsible for branch management coverage.

Senior Banker

U.S. Bank
01.2001 - 01.2003
  • The primary responsibility of this role was to build meaningful relationships with clients.
  • Expectations were to serve as supervisor, teller & personal banker.
  • Excellent customer service, mutually beneficial solution-based selling, cash handling, transaction processing, wire transfer execution and employee motivation were some of the daily activities.

Teller

U.S. Bank
01.2001 - 01.2003
  • Daily duties of excellent customer service regarding client needs and bank account transactions, maintenance, cash handling, and sales referrals for bank products and services.

Barista

Dutch Brothers Coffee
01.2000 - 01.2001
  • At this establishment, I made a variety of specialty espresso drinks and Italian sodas.
  • Excellent customer service, with an emphasis on providing quality products in a fast and efficient manner, was expected and maintained.
  • Quality service, product knowledge, and building relationships were very important to establish and maintain a loyal clientele.

Education

High School - Salutatorian, High Honors

Hidden Valley High School
Grants Pass, OR
Grants Pass, OR

Core transfer studies -

Rogue Community College
Grants Pass, OR
Grants Pass, OR

Biblical Studies - Dean’s List

Simpson University
Redding, CA
Redding, CA

Skills

  • Customer service
  • Customer relationship management
  • Customized product knowledge
  • Serving
  • Beverage crafting
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Multi-task management
  • Multitasking and prioritization
  • Documentation and recordkeeping
  • Effective communication

Volunteer Experience

  • Best Friend Rodent Rescue, Media and Communications Manager, Remote online assistance with incoming messages, Social media management and periodic fundraising, Rescue transport and collaboration with local rescues.
  • Whatcom County Humane Society, Volunteer, Equine care, adoption, rehabilitation and husbandry.
  • St. Louis Turtle and Tortoise Society, Board Member, Assisted in education and rehabilitation of injured native and non-native turtle and tortoise species.
  • Wild Bird Rehabilitation, Volunteer, Caring for injured native songbirds.

References

References available upon request.

Timeline

Administrative Assistant

Salvation Army
01.2015 - 01.2018

Operations Specialist

U.S. Bank
01.2001 - 01.2003

Senior Banker

U.S. Bank
01.2001 - 01.2003

Teller

U.S. Bank
01.2001 - 01.2003

Barista

Dutch Brothers Coffee
01.2000 - 01.2001

High School - Salutatorian, High Honors

Hidden Valley High School

Core transfer studies -

Rogue Community College

Biblical Studies - Dean’s List

Simpson University

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