Odilon Quintana
San Jose,CA
Summary
Dynamic and results-oriented professional with a proven track record in vendor management, project coordination, logistics coordination, inventory management, and exceptional customer service. Adept at thriving in fast-paced environments while maintaining a keen eye for detail and ensuring operational excellence. Highly skilled in fostering collaborative teamwork to achieve organizational goals and exceed client expectations.
Overview
7
7
years of professional experience
Work History
Operations Specialist @Meta Reality Labs
Apex Systems
07.2022 - 04.2024
- Onsite/offsite vendor management for equipment moves, installation, bring up, as well as day to day lab operation vendors support.
- Resolved employee concerns related to tool availability or performance issues promptly and professionally, maintaining high levels of customer satisfaction internally.
- Used ticketing systems to manage and process support actions and requests.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Light equipment assembly
Hardware Support Technician @Google
Astreya Solutions
02.2021 - 07.2022
- Support requests by prioritizing tasks and managing workload effectively while working as part pf team
- Used ticketing systems to manage and process support actions and requests.
- Software configuration of new and old hardware devices prior to deployment to clients using standard shipping methods
- Improved customer satisfaction by promptly addressing hardware issues and providing efficient solutions.
Oculus Event Operations @Facebook
Facebook
03.2017 - 12.2019
- Assisted in the management of event logistics and operations.
- Coordinated outbound shipping operations to meet rapidly evolving demands.
- Completed physical inventory counts prior and post company events, entered data collected into internal tracking sheet.
Education
High School Diploma -
Gunderson High School
San Jose, CA06.2014
No Degree - Coprate Entry Level Internship
Yearup/Foothil College
San Jose, CA12.2018
Associate of Arts - Communication Studies
San Jose City College
San Jose, CA12.2024
Skills
- Preventative Maintenance
- Cross-Functional Communication
- Project Coordination
- Logistics Operations
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Outlook
- Interpersonal Skills
- Customer service expert
- Hardware and Software Configuration
- IT Asset Management
- Facilities Management
Timeline
Operations Specialist @Meta Reality Labs
Apex Systems
07.2022 - 04.2024
Hardware Support Technician @Google
Astreya Solutions
02.2021 - 07.2022
Oculus Event Operations @Facebook
Facebook
03.2017 - 12.2019
High School Diploma -
Gunderson High School
No Degree - Coprate Entry Level Internship
Yearup/Foothil College
Associate of Arts - Communication Studies
San Jose City College
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