Odir Leiva
Los Angeles,CA
Summary
Results-driven Shift Supervisor with expertise in enhancing team performance and customer satisfaction. Improved service efficiency and customer retention through effective training and management of team members. Resourceful Route Service Sales Representative recognized for maintaining high productivity in customer service and sales strategy development, excelling in communication and problem-solving to ensure strong customer relationships.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Los Angeles
06.2026 - Current
- Supervised team during peak hours to ensure smooth operations.
- Trained new partners on customer service and coffee preparation standards.
- Managed inventory levels, ordering supplies to maintain product availability.
- Assisted in resolving customer concerns and improving satisfaction levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Route Service Sales Representative
Cintas
Sun Valley, California
07.2025 - 06.2026
- Coordinated route schedules to ensure timely deliveries and enhance service efficiency.
- Delivered uniform and product orders to customer locations.
- Conducted inventory inspections for quality control and ensured adequate stock levels.
- Managed inventory levels and restocked supplies.
- Provided customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Resolved customer complaints in a timely manner and communicated resolutions back to the customer.
- Built strong customer relationships through effective communication.
- Assisted customers with product selections and service inquiries.
- Resolved customer complaints promptly and communicated effective solutions to customers.
Delivery driver
Amazon DSP
Glendale, United States
01.2025 - 07.2025
- Ensured on-time and reliable delivery of packages, strengthening service reputation for timeliness.
- Maintained an impeccable driving record by consistently adhering to all safety regulations and protocols, showcasing a strong commitment to safe and responsible driving.
- Coordinated with team members for efficient handling and distribution of packages during peak delivery periods, ensuring timely deliveries.
- Oversaw customer relations by promptly addressing questions and delivery concerns, fostering a positive customer experience.
- Managed customer relations by addressing questions and delivery concerns promptly, contributing to higher customer satisfaction.
Shift Supervisor
Starbucks
West Hollywood, United States
12.2020 - 05.2025
- Trained, scheduled, and supervised barista workers to uphold store policies.
- Trained new team members on barista skills, cash handling procedures, and company policies to ensure consistent team performance
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies
- Maintained adequate stock levels through regular inventory checks and timely reordering to ensure smooth daily operations
- Conducted thorough inspections to enhance store cleanliness and sanitation standards, promptly addressing issues
- Upsold bakery items and promoted seasonal beverages to enhance overall sales performance
- Promoted seasonal beverages and upsold bakery items, contributing to elevated sales performance
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Education
High school or equivalent -
Fairfax High School
Los Angeles, CA 08.2011 - 06.2015
Skills
- Delivery scheduling
- Route management
- Route optimization
- Delivery efficiency
- Inventory control
- Quality assurance
- Cash handling accuracy
- Safety compliance
- Vehicle upkeep
- Time management
- Customer service
- Adaptability to change
- Defensive driving
Personal Information
Timeline
Shift Supervisor
Starbucks
06.2026 - Current
Route Service Sales Representative
Cintas
07.2025 - 06.2026
Delivery driver
Amazon DSP
01.2025 - 07.2025
Shift Supervisor
Starbucks
12.2020 - 05.2025
High school or equivalent -
Fairfax High School
08.2011 - 06.2015