Odunayo Shote
Addison,TX
Summary
Results-driven Sales Representative, equipped with a robust background in telephone communication, issue resolution, and customer engagement. Adept at addressing a spectrum of Company-related concerns, I excel in meticulously recording comprehensive notes and providing optimal solutions. My experience extends to effectively resolving website issues, logging complaints, and collecting valuable consumer feedback for continuous improvement. With a keen understanding of customer needs, I have successfully assisted consumers in navigating healthcare options tailored to their specific requirements. Eager to bring my proven skills and dedication to a dynamic team, I am confident in my ability to exceed expectations and contribute to the growth and success of the organization.
Overview
3
3
years of professional experience
Work History
Accounts Payable Clerk
EnlivenHealth
Fort Worth, TX
08.2023 - Current
- Assisted with month-end closing activities as needed.
- Maintained accounts payable files and records in an organized manner.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
Accounts Payable Clerk Intern
Monster Energy
Fort Worth, TX
06.2023 - 08.2023
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Prepared journal entries for month-end close process.
- Collaborated with cross-functional teams to ensure timely resolution of issues.
- Monitored aging report and followed up with vendors on past due payments.
- Reconciled vendor statements and resolved any discrepancies in a timely manner.
WAFER FABRICATOR
Texas Instruments
11.2022 - 06.2023
- Operate and maintain semiconductor manufacturing equipment in a cleanroom environment
- Monitor and control wafer fabrication processes for quality and consistency
- Troubleshoot and resolve equipment issues to minimize downtime
- Collaborate with engineering teams for process improvements and optimization
- Adhere to quality standards, safety protocols, and preventive maintenance schedules
- Maintain production records and contribute to a culture of continuous improvement
- Stay updated on new technologies and support the implementation of advancements.
CUSTOMER SERVICE REPRESENTATIVE
[24]7.ai
05.2022 - 01.2023
- Developed customized cards for clients requiring product assistance
- Provided guidance on leveraging product features to their advantage
- Assisted customers in adjusting grace periods for product payments
- Demonstrated empathy towards customers, finding resolutions tailored to their needs.
CUSTOMER SERVICE REPRESENTATIVE
Maximus
01.2021 - 05.2022
- Engaged in telephone communication with consumers to address Company-related concerns
- Documented call details and recorded resolutions for each customer interaction
- Resolved issues related to websites through effective communication with consumers
- Logged complaints and collected feedback from consumers
- Assisted customers in identifying healthcare options tailored to their needs
- Provided updates on Company-related information to uninformed consumers via phone.
Education
BASc Software Engineering -
Western Governors University
01.2025
Highschool diploma -
Lake Highland High School
Skills
- Outbound Expertise
- Lead Management
- Inbound Handling
- Market Research
- Persona Analysis
- Team Integration
- CRM Proficiency
- Communication
- Persuasive Outreach
- Territory Mastery
- Sales Alignment
- Team Synergy
- Pipeline Development
- Proactive Sourcing
- ADP Payroll
- Payment Verification
- Auditing Proficiency
- Expense Reporting
- Check Processing
- Bookkeeping
- Year-End Reporting
- General Accounting
Other Experience
Available Upon Request
References
Timeline
Accounts Payable Clerk
EnlivenHealth
08.2023 - Current
Accounts Payable Clerk Intern
Monster Energy
06.2023 - 08.2023
WAFER FABRICATOR
Texas Instruments
11.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
[24]7.ai
05.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Maximus
01.2021 - 05.2022
BASc Software Engineering -
Western Governors University
Highschool diploma -
Lake Highland High School
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