Ofelia Gil
Winter Haven,FL
Summary
HR professional with significant expertise in human resources management, bringing value through strategic HR initiatives and employee development programs. Known for fostering collaborative environments and delivering consistent results. Skilled in talent acquisition, policy development, and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HR Manager
Air Life Medical
04.2024 - 10.2024
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Instructed senior leaders on appropriate employee corrective steps.
Unemployment Claims Manager
Certipay
04.2004 - 03.2024
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
Education
High School Diploma -
South Gate High School
South Gate, CA06-1985
Skills
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
- Employee Relations
- Organizational Skills
- Detail Oriented
- Maintain Confidentiality
- Onboarding and Orientation
- Payroll Oversight
- Proficient in Microsoft Excel
- Prism HR Software
Certification
- SHRM Learning System Participant – Society for Human Resource Management.
- SHRM Essentials of Human Resources Certificate Holder – Society for Human Resource Management.
Languages
Spanish
Native or Bilingual
Timeline
HR Manager
Air Life Medical
04.2024 - 10.2024
Unemployment Claims Manager
Certipay
04.2004 - 03.2024
High School Diploma -
South Gate High School
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