Ofelia Guerra Martinez
Houston,TX
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and dining experience at Hotel Cuba Soy through exceptional multitasking and customer service skills. Demonstrated ability to maintain cleanliness and provide expert menu recommendations, I consistently ensured efficient service and positive guest interactions, showcasing strong problem-solving and team collaboration abilities.
Overview
13
13
years of professional experience
Work History
Waitress
Hotel Cuba Soy
01.2010 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
High School Rafael Guerra
Ciego De Avila, Cuba07.1991
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Safe Food Handling
- Menu Recommendations
Timeline
Waitress
Hotel Cuba Soy
01.2010 - 03.2023
High School Diploma -
High School Rafael Guerra
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