Ofelia Vallejo
Edcouch,TX
Summary
Customer service representative with 4+ years of experience supporting clients through fast, professional problem solving. Skilled in de-escalation, communication, and case management. Consistently resolves inquiries with empathy, strengthens customer relationships, and supports service quality across CRM and ticketing systems.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Customer Service Representative
TaskUs
New Braunfels, Texas
04.2021 - 01.2026
- Provided support to customers on product features and services.
- Resolved customer inquiries quickly while maintaining high satisfaction and retention.
- Handled customer complaints with empathy and professionalism.
- Collaborated with teams to identify and address recurring customer issues, enhancing overall service quality.
- Supported clear communication among team members to improve service delivery.
- Shared feedback in team meetings to enhance customer service strategies.
- Explained product offerings to help customers understand usage and value.
- Handled email, chat, and voice conversations for TaskUs clients.
- Resolved customer inquiries through TaskUs support channels.
- Recorded cases in CRM and ticketing systems.
- Escalated complex issues to TaskUs internal teams.
- Calmed upset customers using professional, respectful language.
- Followed TaskUs scripts, policies, and service standards.
- Updated customer records and case notes accurately.
- Answered customer questions and shared accurate product and service information.
- Delivered strong customer service to resolve complaints in a timely manner.
- Supported high customer satisfaction by solving problems with knowledgeable, friendly service.
- Stayed calm under pressure and helped defuse tense situations.
- Built strong customer relationships to support repeat business.
- Built positive customer relationships through friendly interactions.
- Engaged with customers to identify needs and resolve product issues. to understand needs, resolve issues, and answer product questions.
Sales Manager, Administrative Assistant
D & R Glass Etc.
McAllen, Texas
02.2013 - 03.2013
- Managed glass sales inquiries for residential and commercial customers at D & R Glass Etc.
- Supervised daily sales operations and maintained accurate customer records.
- Built customer relationships through clear communication and prompt service follow-up.
- Resolved pricing questions and order changes for glass product purchases.
- Monitored inventory needs for glass, mirrors, and replacement hardware.
- Trained sales staff on product knowledge, order handling, and customer support.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Delivered technical support to customers, clarified product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Oversaw regional and local sales managers and staff.
- Maintained up-to-date customer files to support effective communication and service delivery. and job folders for D & R Glass Etc.
- Supported reception duties and directed walk-in customers to proper service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Compiled data from various sources into organized reports for review by management team.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Drove customer feedback to deliver information to management for corrective action.
Education
GED -
Mercedes I.S.D.
Mercedes, TX03-2000
Skills
- Customer service
- CRM systems
- Product knowledge
- Product sales
- Customer consulting
- Sales strategy development
- Order management
- Issue resolution
- Call management
- Call escalation
- Customer support coordination
- Relationship management
- Account management
- Satisfaction metrics
- Service quality
- Quality control
- Report creation
- Report preparation
- Report transcription
- Data entry
- Microsoft Excel
- Research
- Task prioritization
- Attention to detail
- Organizational skills
- Active listening
- Problem solving
- Conflict resolution
- De-escalation strategies
- Creative solutions
- Multi-line phone talent
- Staff training
- Consultative selling
- Dispute resolution
- Issue resolution
- Client relations
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
TaskUs
04.2021 - 01.2026
Sales Manager, Administrative Assistant
D & R Glass Etc.
02.2013 - 03.2013
GED -
Mercedes I.S.D.