Ofelia Villanueva
Chula Vista,CA
Summary
With a proven track record at Sharp Chula Vista Medical Center, I excel in quality assurance management and leadership, driving continuous improvement and team development. My expertise in clinical audits and patient care coordination has significantly enhanced service quality, fostering innovation and interdisciplinary collaboration for optimal outcomes. Skilled quality assurance professional with proven record of ensuring high standards in product and process integrity. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication. Experienced with quality control processes and team leadership in manufacturing settings. Utilizes data-driven methodologies to prevent defects and ensure compliance. Strong understanding of regulatory standards and continuous improvement practices. Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Quality Assurance Manager
Affinity Home Health Resources
08.2023 - Current
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
Clinical Lead
Sharp Chula Vista Medical Center
09.2000 - 08.2024
- Utilized data-driven approaches to monitor trends in patient outcomes, informing strategic improvements in service provision.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Championed continuous improvement initiatives within the department, leading to more efficient practices and resource utilization.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in the pursuit of high-quality patient care services.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
- Managed complex cases effectively through close collaboration with multidisciplinary teams, ensuring optimal patient outcomes.
- Promoted a culture of safety within the unit by enforcing infection control measures and advocating for risk reduction strategies among staff members.
- Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Contributed significantly towards achieving accreditation status by demonstrating excellence in clinical practice during external reviews.
- Participated actively within departmental committees focused on enhancing clinical practice standards throughout the organization.
- Maintained safe and sterile environment for optimum patient treatment.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Assisted physicians with completing medical procedures and treatments.
- Ordered and restocked medical supplies for [Type] office.
- Supported research initiatives within the department, fostering a culture of continuous learning and evidence-based practice.
- Upheld correct protocols for infection prevention and control
- Developed strong interdisciplinary relationships to ensure a collaborative approach in patient management.
- Collaborated with human resources to manage employee relations issues, resulting in improved morale and retention rates among medical staff.
- Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
Advanced Clinician
Sharp Chula Vista Medical Center
10.1998 - 09.2000
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Served as a mentor to new clinicians, providing guidance on techniques, documentation standards, and ethical considerations in practice.
- Reviewed outcome measures data regularly to identify trends and modify treatment approaches accordingly for improved clinical results.
- Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Provided supervision to interns and practicum students during their training rotations in the clinic setting.
- Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
Education
Graduate Nurse - Nursing
Santa Teresita School of Nursing
Philippines05.1973
No Degree - Pre-Nursing
University of Santo Thomas
Philippines05.1968
Skills
- Internal Audits
- Continuous Improvement
- Quality Assurance Management
- Document Control
- Clinical expertise
- Team Management
- Patient Care Coordination
- Innovation and Creativity
- Staff Development
- Interdisciplinary Collaboration
- Cultural competence
- Leadership and Guidance
- Professional Development
- Quality Improvement
- Budget Management
- Process Improvements
Timeline
Quality Assurance Manager
Affinity Home Health Resources
08.2023 - Current
Clinical Lead
Sharp Chula Vista Medical Center
09.2000 - 08.2024
Advanced Clinician
Sharp Chula Vista Medical Center
10.1998 - 09.2000
Graduate Nurse - Nursing
Santa Teresita School of Nursing
No Degree - Pre-Nursing
University of Santo Thomas
Similar Profiles
Shanna McCraryShanna McCrary
RN at Affinity Pediatric Home HealthRN at Affinity Pediatric Home Health
Ma Jennifer BenidaMa Jennifer Benida
Medical Chart Review at Freelance Home Health Agencies. E.G Affinity HH CAMedical Chart Review at Freelance Home Health Agencies. E.G Affinity HH CA
Danielle WilsonDanielle Wilson
Registered Nurse, Home Health Care at Affinity Home Health And HospiceRegistered Nurse, Home Health Care at Affinity Home Health And Hospice