Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ogadimma N. Ebele

Burbank,USA

Summary

Hello! I have 5+ years of hospitality and customer service experience. I'm well-versed in elevating guest satisfaction while providing top-tier service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Bartender

Porto
07.2022 - 09.2024
  • Promoted to lead bartender within five months of hire
  • Created signature cocktails which surpassed the popularity of previous cocktails
  • Operated at the busiest bar in Boston, maintaining a seven minute ticket time average
  • Attention to detail when taking orders to minimize mistakes and mitigate food and beverage waste
  • Increased guest check average by thirty-six dollars over the course of three months
  • Familiar with various POS Systems - Aloha, Toast, Micros
  • Wrote daily reports of inventory discrepancies, necessary stock, and general happenings

Server & Bartender

Ramsay's Kitchen
11.2021 - 04.2022
  • Responsible for opening and stocking bar while monitoring F.I.F.O procedures
  • Upselling specialist of highlighted dishes, speciality wines and craft cocktails
  • Consistently monitored food and beverage quality to ensure guest satisfaction
  • Followed health and cleanliness procedures when cleaning bar and stocking ingredients
  • Motivated staff members to uplift team morale
  • Gained extensive knowledge of beer, wine, liquor and spirits

Server & Bartender

The Lenox Hotel
01.2019 - 11.2021
  • Oversaw beverage quality and consistency by adhering to recipes and drink instructions
  • Handled high volume environment while maintaining a welcoming disposition for all guests
  • Promoted to server trainer six months post hire
  • Directed colleages in daily activities to maximize staff productivity
  • Kept the bar area safe, clean, and well-stocked throughout each working shift

Server

Joe's American Bar & Grill
10.2017 - 12.2019
  • Maintained guest satisfaction by building rapport with customers
  • Applied mandatory guest-allergy procedures and adhered to health standards
  • One hundred percent call-in rate

Education

Bachelor of Arts - Creative Writing

UMASS Boston
Boston, MA

Skills

  • High Volume Service
  • Guest satisfaction
  • Health and safety compliance
  • Conflict resolution
  • Customer service
  • New hire training
  • Hospitality service expertise

Certification

  • Serv-Safe Food Handler Certified
  • RBS - Responsible Beverage Service Certified

Languages

Spanish
Professional Working

Timeline

Lead Bartender

Porto
07.2022 - 09.2024

Server & Bartender

Ramsay's Kitchen
11.2021 - 04.2022

Server & Bartender

The Lenox Hotel
01.2019 - 11.2021

Server

Joe's American Bar & Grill
10.2017 - 12.2019

Bachelor of Arts - Creative Writing

UMASS Boston

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Ogadimma N. Ebele