Ogemdi Ozoemenam
Phoenix,AZ
Summary
Proven achiever with a track record of enhancing customer satisfaction at Safe In Home through expert problem-solving and quality assurance. Excelled in documentation management and user support, significantly contributing to project success. Skilled in Microsoft PowerApps and renowned for exceptional customer relations, consistently exceeding sales targets by delivering superior service.
Overview
7
7
years of professional experience
Work History
Remote Support Specialist
Safe In Home
Tempe, AZ
03.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted thorough research to identify any threats or emergencies and inform decision-making for customer safety and support.
Nuclear Driver
PCI
Tempe, AZ
01.2024 - 03.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Promoted a culture of safety and accountability by actively participating in radiation safety committees, ensuring adherence to established protocols.
- Reduced radiation exposure risks by implementing strict safety protocols and guidelines for customers and staff.
Customer Service
ABC Transport Company
Owerri, Imo State (Nigeria)
02.2017 - 12.2023
- Provided exceptional customer service to patrons and communicated professionally.
- Received consistent excellent feedback on work quality and customer service.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
Education
Bachelor of Science - Political Science
Imo State University
Owerri, Imo State (Nigeria)07.2025
High School Diploma -
Government Technical College
Owerri, Imo State (Nigeria)06.2016
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Microsoft PowerApps
- OneDrive for Business
- SharePoint Administration
- Virtualization Technologies
- User Support
Timeline
Remote Support Specialist
Safe In Home
03.2024 - Current
Nuclear Driver
PCI
01.2024 - 03.2024
Customer Service
ABC Transport Company
02.2017 - 12.2023
Bachelor of Science - Political Science
Imo State University
High School Diploma -
Government Technical College