Ogheneruro Ken Udi
Sacramento
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Sierra Vista Hospital
01.2023 - Current
- Ability to adjusting workload under changing conditions and remains confidential with all patients and clinicians.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security and be able to lift 25pounds and assisting in movement of patients and clinicians.
- Communicating with clients,visitors and staff to assess mental health needs and develop individualized treatment plans.
- Ability to use a computer for a proper documentation and scheduling,Training/education of patients and staff of the organization.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Ability to also maintain courteous, tactful relationships with both visitors , patients and other staff.
- Provided therapeutic activities to assist with patient development.
- Organized recreational activities to assist in patient recovery.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Caregiver/Housekeeper
Jobest Homes
01.2021 - 11.2021
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supervised daily activities and provided assistance to staff.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Documented vitals, behaviors, and medications in client medical records.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Customer Service Representative
Goshen Mental Health Family Hospital
10.2017 - 08.2020
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Recommended products to customers, thoroughly explaining details.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Supervisor of Operations
Tecno Telecommunication LTD
03.2015 - 10.2016
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed and implemented strategies to maximize customer satisfaction.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Patient Transporter Unit
Adonai Community Health Center
07.2013 - 03.2015
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Provided transportation services for patients in hospital environment using appropriate equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Comforted patients and families by offering support and encouragement.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Education
CPR Certification
American CPR Care Association
Online05.2023
CPI Certifcation
Nonviolent Crisis Intervention Institute
Sacramento, CA06.2023
Safety And Health
OSHAcademy Certification
OnLine 2022
Certification - Global Mental Health
University of Washington
Online2021
Bachelor of Science - Communications And Media Studies
Our Savior Institute Of Science And Technology
Enugu State, Nigeria04.2010
Skills
- Cleaning
- Daily Workflow Improvement
- Safety processes and procedures
- Problem-Solving
- Planning and Coordination
- Performance Appraisals
- Customer Relations
Timeline
Mental Health Technician
Sierra Vista Hospital
01.2023 - Current
Caregiver/Housekeeper
Jobest Homes
01.2021 - 11.2021
Customer Service Representative
Goshen Mental Health Family Hospital
10.2017 - 08.2020
Supervisor of Operations
Tecno Telecommunication LTD
03.2015 - 10.2016
Patient Transporter Unit
Adonai Community Health Center
07.2013 - 03.2015
CPR Certification
American CPR Care Association
CPI Certifcation
Nonviolent Crisis Intervention Institute
Safety And Health
OSHAcademy Certification
Certification - Global Mental Health
University of Washington
Bachelor of Science - Communications And Media Studies
Our Savior Institute Of Science And Technology
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