Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

AMARACHI MBONU

B.A. In Human Development
Sacramento,CA
AMARACHI MBONU

Summary

Driven Human Development graduate student with 3 years of customer service experience and superior performance in both autonomous or collaborative environments, working independently and collaborating with others on group projects. Additional expertise includes time management, effective planning and ability to resolve challenges. Motivated to learn, grow and excel in fields related to mental health counseling or childhood development.

Overview

3
years of professional experience
4
years of post-secondary education
1
Language

Work History

SIERRA VISTA HOSPITAL
SACRAMENTO, CA

Mental Health Technician
02.2022 - Current

Job overview

  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Charted on each patient daily.
  • Supervised patients on their trips to the emergency room.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

CSD AUTISM SERVICES
SACRAMENTO, CA

Behavior Specialist
08.2021 - 12.2021

Job overview

  • Designed and recorded a schedule for clients to accurately determine what behavioral goals need to be met.
  • Created and implemented department support framework to address strategic goals.
  • Designed and addresses strategic goals by creating and introducing frameworks for department support.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Crafted Behavioral Intervention Plans for individual students.
  • Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.

HAYWARD PUBLIC LIBRARY
HAYWARD, CA

Academic Tutor
02.2020 - 03.2020

Job overview

  • Provided homework help to children from grades kindergarten through 6th grade.
  • Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one and group tutoring sessions.

CAL STATE EAST BAY
HAYWARD, CA

Student Resident Assistant
10.2018 - 03.2020

Job overview

  • Provided excellent customer service by greeting residents, responding to all resident inquiries/concerns, and directing students to resources.
  • Maintained security of residence halls by monitoring all entrances/exits of all buildings.
  • Checked-in/out visitors, approved overnight guests, and equipment.

STARBUCKS
HAYWARD, CA

Cashier
09.2019 - 12.2019

Job overview

  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Memorized over 50 menu items and custom drinks for 70 to 200 customers a shift.
  • Managed the cash flow operations with approximately $2,000 per shift.
  • Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items.
  • Provided friendly customer service all while remaining calm during periods of high volume.

CAL STATE EAST BAY
HAYWARD, CA

Resident Program Director
10.2018 - 05.2019

Job overview

  • Collaborated in developing regularly occurring large-scale events for Student Housing. Guests range from 10 through 100.
  • Performed positional expectations and duties that were assigned by CSUEB’s TNT Advisors, Assistant Director of Residence Life, Residential Engagement and other SHRL staff.

Education

CALIFORNIA STATE UNIVERSITY - EASY BAY
HAYWARD, CA

Bachelor of Arts from Human Development
09.2017 - 05.2021

Skills

Customer Assistance

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Timeline

Mental Health Technician

SIERRA VISTA HOSPITAL
02.2022 - Current

Behavior Specialist

CSD AUTISM SERVICES
08.2021 - 12.2021

Academic Tutor

HAYWARD PUBLIC LIBRARY
02.2020 - 03.2020

Cashier

STARBUCKS
09.2019 - 12.2019

Student Resident Assistant

CAL STATE EAST BAY
10.2018 - 03.2020

Resident Program Director

CAL STATE EAST BAY
10.2018 - 05.2019

CALIFORNIA STATE UNIVERSITY - EASY BAY

Bachelor of Arts from Human Development
09.2017 - 05.2021
AMARACHI MBONUB.A. In Human Development