Hi, I’m
AMARACHI MBONU
B.A. In Human Development
Sacramento,CA
Summary
Driven Human Development graduate student with 3 years of customer service experience and superior performance in both autonomous or collaborative environments, working independently and collaborating with others on group projects. Additional expertise includes time management, effective planning and ability to resolve challenges. Motivated to learn, grow and excel in fields related to mental health counseling or childhood development.
Overview
3
years of professional experience
4
years of post-secondary education
1
Language
Work History
SIERRA VISTA HOSPITALSACRAMENTO, CA
Mental Health Technician
02.2022 - Current
Job overview
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Charted on each patient daily.
- Supervised patients on their trips to the emergency room.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
CSD AUTISM SERVICESSACRAMENTO, CA
Behavior Specialist
08.2021 - 12.2021
Job overview
- Designed and recorded a schedule for clients to accurately determine what behavioral goals need to be met.
- Created and implemented department support framework to address strategic goals.
- Designed and addresses strategic goals by creating and introducing frameworks for department support.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Crafted Behavioral Intervention Plans for individual students.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
HAYWARD PUBLIC LIBRARYHAYWARD, CA
Academic Tutor
02.2020 - 03.2020
Job overview
- Provided homework help to children from grades kindergarten through 6th grade.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one and group tutoring sessions.
CAL STATE EAST BAYHAYWARD, CA
Student Resident Assistant
10.2018 - 03.2020
Job overview
- Provided excellent customer service by greeting residents, responding to all resident inquiries/concerns, and directing students to resources.
- Maintained security of residence halls by monitoring all entrances/exits of all buildings.
- Checked-in/out visitors, approved overnight guests, and equipment.
STARBUCKSHAYWARD, CA
Cashier
09.2019 - 12.2019
Job overview
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Memorized over 50 menu items and custom drinks for 70 to 200 customers a shift.
- Managed the cash flow operations with approximately $2,000 per shift.
- Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items.
- Provided friendly customer service all while remaining calm during periods of high volume.
CAL STATE EAST BAYHAYWARD, CA
Resident Program Director
10.2018 - 05.2019
Job overview
- Collaborated in developing regularly occurring large-scale events for Student Housing. Guests range from 10 through 100.
- Performed positional expectations and duties that were assigned by CSUEB’s TNT Advisors, Assistant Director of Residence Life, Residential Engagement and other SHRL staff.
Education
CALIFORNIA STATE UNIVERSITY - EASY BAYHAYWARD, CA
Bachelor of Arts from Human Development
09.2017 - 05.2021
Skills
Customer Assistance
undefinedTimeline
Mental Health Technician
SIERRA VISTA HOSPITAL
02.2022 - Current
Behavior Specialist
CSD AUTISM SERVICES
08.2021 - 12.2021
Academic Tutor
HAYWARD PUBLIC LIBRARY
02.2020 - 03.2020
Cashier
STARBUCKS
09.2019 - 12.2019
Student Resident Assistant
CAL STATE EAST BAY
10.2018 - 03.2020
Resident Program Director
CAL STATE EAST BAY
10.2018 - 05.2019
CALIFORNIA STATE UNIVERSITY - EASY BAY
Bachelor of Arts from Human Development
09.2017 - 05.2021
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