- I enjoy helping others and giving back to the community
- Astrology
- Fashion and Style
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Music
- Drawing and Painting
- Animal Care
- Avid Reader
- Personal Development and Self-Improvement
- Creative Writing
Riya Singh
Hillsboro,OR
Summary
Proactive Mental Health Technician with extensive experience in patient safety checks, crisis intervention, and facilitating group therapy sessions. Skilled in behavior management, de-escalation techniques, and vitals monitoring. Bringing strong customer service and teamwork abilities to promote a secure and supportive environment for patients.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Heritage Oaks Hospital
02.2024 - 04.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
Retail Sales Associate
Freestyle Clothing Exchange
03.2021 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Retail Sales Associate
Zumiez
04.2019 - 08.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA12-2023
High School Diploma -
Granite Bay High School
Granite Bay, CA06-2018
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Progress Monitoring
- Knowledge of medical terminology
- Vitals monitoring
- Customer Service
- Teamwork
- Time Management
- Cash Handling
- Customer Assistance
- Conflict Resolution
Interests
Timeline
Mental Health Technician
Heritage Oaks Hospital
02.2024 - 04.2024
Retail Sales Associate
Freestyle Clothing Exchange
03.2021 - 09.2021
Retail Sales Associate
Zumiez
04.2019 - 08.2019
Bachelor of Arts - Psychology
San Francisco State University
High School Diploma -
Granite Bay High School
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