Ogie
CFY
Snellville,GA
1
Certification
10
years of professional experience
Dynamic professional with 9+ years of experience in administrative and customer service roles. Demonstrates expertise in phone communication, appointment scheduling, and record management while ensuring exceptional customer satisfaction. Proficient in Microsoft Office and skilled at navigating high call volumes and detailed data entry in fast-paced environments.
Work History
Administrative Assistant
6 Years 8 Months- Delivered high-quality customer service by managing inbound calls and coordinating client reservations with accuracy and professionalism
- Maintained organized records of appointments, services, and inventory to support efficient operational flow
- Prepared daily reports and tracked inventory for client events, demonstrating strong organizational skills
- Processed customer payments and managed cash handling procedures ensuring financial accuracy
- Assisted with account inquiries and documentation through accurate data entry and efficient file management
- Supported client needs through clear communication and attentive listening to ensure positive service experiences
Patient Experience Coordinator
2 Years 1 Month- Provided professional customer service by handling inbound calls and navigating client surveys efficiently
- Maintained organized records of patient surveys daily, demonstrating strong attention to detail and organizational skills
- Addressed patient complaints to improve administrative processes and enhance patient satisfaction ratings
- Maintained confidential patient records adhering strictly to information privacy guidelines
- Assisted patients by answering inquiries and coordinating follow-ups with physicians using basic healthcare terminology
- Supported client needs through clear communication and verification of information provided
Client Retention Specialist
10 Months- Managed over 100 daily customer inquiries, resolving issues promptly while maintaining professionalism and empathy
- Documented all client interactions and account changes ensuring detailed and accurate records
- Ensured accurate account updates and service adjustments in line with company standards
- Demonstrated problem-solving skills to address customer concerns efficiently, contributing to high satisfaction rates
- Collaborated effectively with team members to achieve performance goals
- Processed customer payments accurately, maintaining financial accuracy
Education
High Diploma
Skills
Customer service
Phone communication
Data entry
Microsoft Outlook
Microsoft Excel
Organizational skills
Certification
- Pharmacy Technician Certification Georgia State Board of Pharmacy
- Certified June 2020
- Expires June 2025 Adult First AID/CPR/AED Because We Care
- Certified April 2026
- Expires April 2028
Timeline
Administrative Assistant
CFY
2019.08 - 2026.04Read More
Patient Experience Coordinator
SPH
2017.06 - 2019.07Read More
Client Retention Specialist
Time Warner
2016.06 - 2017.04Read More
TNT Academy High School
High Diploma
Read More