Ogonnia Ume-ezeoke
Richmond,TX
Summary
Results-oriented professional with expertise in health insurance sales, human resources, and client retention. Proven leader skilled in exceeding sales targets, managing employee relations, and implementing effective staffing strategies. Well versed in building and leading teams, resolving conflicts, and driving operational success through strategic decision-making and strong relationship-building.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent
Ttec and Kaiser Permanente
Houston, TX
10.2024 - Current
- Sold health insurance plans by identifying client needs, and recommending appropriate coverage.
- Assisted customers with enrollment, and addressed inquiries to ensure satisfaction.
- Educated clients on plan benefits, premiums, and coverage options.
- Consistently met or exceeded sales targets by over 20% through effective relationship management.
- Maintained compliance with insurance regulations, including HIPAA.
- Utilized CRM tools to manage leads, track sales progress, and follow up with prospective clients.
Life and Health Licensed Agent
Blue Cross and Blue Shield
Houston, TX
08.2024 - 12.2024
- Sold customized health insurance plans to individuals and families, achieving monthly sales targets consistently.
- Educated clients by explaining health insurance policies and plans.
- Delivered excellent customer services tailored to customer needs
Sales Advisor
CONCENTRIX and United Healthcare
Houston, TX
04.2023 - 07.2024
- Managed customer interactions through inbound/outbound calls and online platforms, providing solutions, and ensuring satisfaction.
- Increased sales by offering tailored products and services, achieving 25% upsell success.
- Applied B2B and B2C strategies to close sales, build relationships, and enhance customer retention.
- Resolved technical issues for hardware, software, and client products, improving resolution time by 45%.
- Strengthened client loyalty through expert product knowledge and personalized support.
Receiving Associate
Macy's Inc
Bethesda, USA
09.2018 - 01.2020
- On-boarding, training, explaining company policies to new hires
- Receiving, processing, and fulfilling of merchandise
- Cross-selling products
- Build rapport with customers by providing accurate guidance
- Assisting other team members with transactions when necessary
- Receiving merchandise while making sure that the records are accurate
Human Resource Manager
HOMES AND HOMES REAL ESTATE SOLUTIONS LIMITED
Lagos, Nigeria
04.2014 - 12.2016
- Developed staffing strategies to meet current and future needs, improving workforce planning, and reducing short-staffing by 20%.
- Enhanced hiring processes for salaried positions, lowering recruiting costs, and improving candidate quality.
- Led union negotiations as the chief spokesperson, achieving resolutions aligned with organizational goals.
- Advised management on HR policies and employee relations, ensuring compliance, and strategic alignment.
- Investigated and resolved employee relations issues, including discrimination, discipline, and conflict resolution.
Education
Bachelor's Degree - Sociology and Anthropology
State University of Science and Technology
Enugu, Enugu State01.1999
Diploma - Religion and Philosophy
University of Nigeria
Nsukka, Enugu State01.1996
Skills
- Sales and Negotiation
- Customer Relationship Management (CRM)
- Client Needs Assessment
- Conflict Resolution
- Insurance Policy Knowledge (Health, Life, etc)
- Call Center Operations
- Interpersonal and Communication Skills
- Problem Solving and Critical Thinking
- Leadership and Team Collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management
Certification
- Life and Health Insurance License in 11 States
- Senior Professional in Human Resources
Timeline
Life and Health Insurance Agent
Ttec and Kaiser Permanente
10.2024 - Current
Life and Health Licensed Agent
Blue Cross and Blue Shield
08.2024 - 12.2024
Sales Advisor
CONCENTRIX and United Healthcare
04.2023 - 07.2024
Receiving Associate
Macy's Inc
09.2018 - 01.2020
Human Resource Manager
HOMES AND HOMES REAL ESTATE SOLUTIONS LIMITED
04.2014 - 12.2016
Bachelor's Degree - Sociology and Anthropology
State University of Science and Technology
Diploma - Religion and Philosophy
University of Nigeria
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